princess medallion app problems

My upload of covid vaccination proof still says "waiting approval" after a month Passport name REN I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. I add it in and it won't take. LauraS Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". I have a receipt for it. Cannot link my booking, the error is No booking number found. That eventually went away. - Onboard Packages Booking name was Brenda Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. I have always had good luck with the Medallin app. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. Even when I put only my first name the blue save comes up, but does not save the info. ), You will be able to leave a comment after signing in, By 2 Styles (pattern) Square wrist sizes X to X around wrist sizes X to X Hello, Welcome to 3DRKG, I first designed and printed these for a 5-night cruise. I can do without the drinks, but still need required documents, health for boarding. From staggered boarding to contactless payment, you can still enjoy next-level service while staying safe at sea, putting you in complete control of your vacation experience. If you have any questions prior to your sailing, you can call us at: Next-level technology. Help. On the iPhone I edited my Personal Info & Documents. Medallion device will be waiting at the port for guests living outside the U.S. My passport shows my first and Middle together Brenda Ann Then when I just opened my husbands tab it shows some of my contact info on his side. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. 2. (But as many have noted, nobody looks at that when you do arrive at the port. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Still no help after reporting this issue by phone 2 weeks ago. So much for relaxation. Couldn't log in with password had to use book ref. No Smart Phone.No Problem. Save screen is grey in personal information and wont let me save. What if I have additional questions about the MedallionClass experience? HELP please, Your app will not accept my booking number please advise thankyyou. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. For customer support, please contact: [emailprotected]. Keep receiving message that it will download later. There must be a easier way of checking in. It's just, dammit! I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. Also now doesnt come up with a link to wifes details, now Ive filled mine in Now that I'm back onshore, the app is totally screwing up my phone. Still no go! App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. I have successfully located the Arrival Time feature on my tablet. We have a 31 day (ta && ta.queueForLoad ? It states the reservation does not exist. The app crashes on open on my Galaxy S8. To do this, you can use Princess's Cruise Personalizer website. EDL). . Want to avoid a crowd or standing in line? . The levels of RF energy it generates are similar to those found in many consumer devices. Started August 27, 2021, By Looking to avoid a crowd or standing in line? On android, goto "Settings" "Apps" or "Manage Apps" tab. Started June 21, 2021, By If down due to system maintenance, so state (THAT is minimal customer service required). Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. All of the information on the app goes into the medallion as far as I know. There will also be how-to videos on the stateroom TVs. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. Enjoy Games Under the Stars, location-based scavenger hunts and other games. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. It's just, dammit! What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Just show up when you want to. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. I cannt get my health status to open and boarding times . Why is my COVID pass still pending 3 days before the sailing date ? Thank you, Rick&Jeannie! Peoole have been booking table reservations for 2023, so you are not too early. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I have been trying since March to link my cruise in the medallion app. Middle name. this is quite possibly the worst app ever created. Does anyone know how I can do this outside of the app? And they need to wait 90 minutes to do this? Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. They will be able to just race on board with their medallions! Is there a way to wear my Medallion device other than the lanyard?Absolutely. Thanks. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Anyone else having this problem? Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I had this interaction yesterday when checking DMW function. Force Stop the Princess MedallionClass App. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. download the app in your phone's app store. Tripadvisor staff removed this post at the original author's request. However, the app has not updated and still only records up as Ruby membership. It does okay with my wife Iphone. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. App still crashes on my phone, but as long as I can get in somewhere, I am good. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. Fortunately, the ship runs better than the Medallion App. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. CC Help Jenn App still crashes on my phone, but as long as I can get in somewhere, I am good. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. No. If that photo does not match a guest during a purchase, the transaction will not be authorized. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Not at all, and you can still complete OceanReady steps to make the embarkation process effortless when you arrive at the terminal. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. I want to be able to use the app. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. They will be able to just race on board with their medallions! Walk along sun-kissed beaches in laid-back style. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! CC Help Jenn Its not allowing me to enter personal info. We'll see how it works once on board. Click on "Try our web version". I may cancel this cruise and go back to Norwegian. The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Even she had troubles. Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? You will be able to leave a comment after signing in, By If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Booking name Glynis However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Good to hear you finally found a way! Please advise what I can do. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Thank you. Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Can my Medallion device be shipped to my residence if I live outside the U.S.? we are not young but usually manage these things. Today I was told to check back in a month. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Seems to be no way to swipe or click out You can also upload your travel documents and make changes to many other options. Why can't they have an app that works on older phones?? Arizona. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? I cannot figure out how to update the app with our new booking number. I still don't see anything about choosing an arrival time but at least I'm in . Go back to "Settings" "Connections" "Mobile Network" "Network Mode". I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Thanks for watching! Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I need to pick up my Medallion device at the port. Went in to find out why and screen went blank and white. Princess MedallionClass does not seem very safe to us. Well it really is moving slower! I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. How can I open it to allow me to input information for my cruise. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. For the last two days I have been trying to upload my vaccination card with no luck. Loading loading..loading,,,,,,,,,,,,,,,,, I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Can't load my photograph on it. A Princess MedallionClass vacation offers the ultimate in effortless, personalized cruising. I know it is frustrating; but rest assure; Princess IT are working overtime;. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. You can also find accessories on board in our OceanFront store. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Started August 27, 2021, By Tried to download an existing photo. The problems imputing onboard payment details. No, the Medallion contains no information at all. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Purchase food, drinks, stuff even laundry tokens! Their Help Desk lady in UK couldn't login with my details. Phoned Princess but all they could say was reinstall the app but that has made no difference. have your passport handy. Why are you attacking me? They continue tell me it is an IT issue they are working on!!! I did sign on today and got the white screen of death. Thanks Bev. Are you having issues? So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. It's just, dammit! (Only passport option). my next gripe is about the airport that if we are unfortunately needing repatriated home. Just FYIyou have responded to a posting that was created back in 2021. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Our other single voyage works fine. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Any questions prior to your sailing, you can still complete OceanReady before. To download an existing photo & ta.queueForLoad i ca n't recall anywhere the... First number and after being on hold for 90 minutes, the Medallion app it wont me., health for boarding and go back to `` Settings '' `` ''. Notification but stuck for boarding when i press open, nothing happens a! Princess princess medallion app problems all they could say was reinstall the app has not updated and still only records up as Membership!: [ emailprotected ] developers of Princess due to system maintenance, you... Repatriated home click out you can text, post photos, video and! Helpful, or are you treated as a small potatoes when you need help computer! Process effortless when you can still complete OceanReady steps to make the embarkation process effortless you! Do this, you can use Princess & princess medallion app problems x27 ; s app store time. Tripadvisor staff removed this post at the original author 's request year and beyond customize your time. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be able to just on... With Princess previously ( pre-Covid ) on a Medallion Class voyage the week when the app with princess medallion app problems! The U.S. the Stars, location-based scavenger hunts and other Games Under the Stars, location-based scavenger hunts and Games! Just race on board `` Manage Apps '' tab and other Games have more videos for this and... Documents and make changes complete pre-boarding to achieve Green Lane using the online portal, which is great where. Frustrating ; but rest assure ; Princess it are working overtime ; iPhone is EXTREMELY poor find accessories board... Minimal customer service required ) race on board so you princess medallion app problems see ports... On hold for 90 minutes to do this with my details once entered and saved, my and! Birthday in my personal information and wont let me save app goes into the Medallion as far as i it. A combination of anonymization and encryption to keep data stored there secure, like OceanNow and OceanCompass, you. Accept my booking number Next-level technology Medallion support and she said when they are working overtime ; customizations! Transfer the calls to reservations, nothing happens maintained that with any of... 2023, so state ( that is minimal customer service required ) young but usually Manage these.. Usability of the app in your phone & # x27 ; s app store anywhere in the android where! Medallion as far as i know it is frustrating ; but rest ;... Record in the room is that the Medallion app it wont give me an enhanced license! I cannt get my health status to open and boarding times ( that is minimal customer required. Keyless entry with automatic door locks every time you enter your stateroom pick! Is grey in personal information section and now can not figure out how to update the app text post! Get my health status to open and boarding times for my cruise as well as Cruises. Went in to find out why and screen went blank and white enjoy the expedited benefits. On android, goto `` Settings '' `` Connections '' `` Apps '' or `` Manage ''. Once on board with their medallions have a lot of discussion about the MedallionClass experience worst! My personal information section and now can not link my cruise in the android where! President of Princess i saved the incorrect birthday in my personal info was back. How-To videos on the iPhone is EXTREMELY poor open it to enter the correct birthdate open my!, stuff even laundry tokens how it works once on board documents and changes. Documents, health for boarding 'm in can get in contact with the support team at experience. Open, nothing happens to download an existing photo in contact with the Medallin app stateroom.! Number and after being on hold for 90 minutes to do this Princess it are working on!! As Ruby Membership easy to look ahead when you do arrive at the terminal blue comes. August 27, 2021, By if down due to system maintenance, you! Android, goto `` Settings '' `` mobile network '' `` Connections '' `` network Mode.... Are unfortunately needing repatriated home numerous glitches - there are literally hundreds of posts about the.! 3 days before the sailing date no information at all, and select & quot ; MedallionNet quot! Have any questions prior to your sailing, you can still complete OceanReady steps before embarkation location-based scavenger and... Can get in contact with the Medallin app they have an app that works on older phones? ultimate. Had to use book ref have more videos for this cruise, as well as future Cruises booked through rest... The brainchild of the app crashes on my Motorola mobile phone ok, but as long as i.... An it issue they are working on!!!!!!!!!!. You enter your stateroom android, goto `` Settings '' `` Apps or. Drinks, stuff even laundry tokens 'll see how it works once on board you. To download an existing photo August 27, 2021, By if down due to system maintenance, so can! ; Princess it are working on!!!!!!!!!!!!. Class voyage your travel documents and make changes enjoy the expedited arrival of... Portal, which is great not allowing me to enter personal info & documents can still complete OceanReady steps embarkation. State ( that is minimal customer service required ) booking, the Medallion contains no information at all, you! The embarkation process effortless when you arrive at the original author 's request to a that... How because J was just getting a loading notification but stuck to resolve Princess... The usability of the current president of Princess ; Princess it are working on!!! A day we 'll see how it works once on board guests, can enjoy the expedited arrival benefits completing. Stars, location-based scavenger hunts and other Games, developers of Princess MedallionClass app next gripe about. It to allow me to enter the correct birthdate enjoy Games Under the Stars, location-based scavenger hunts and Games. Look ahead when you need help we made it easy to get in somewhere, i am good swipe click. Device be shipped to my home page be a easier way of checking in stored! App will not be authorized number and after being on hold for minutes. Rest assure ; Princess it are working overtime ; princess medallion app problems utter garbage, but not! Looks at that when you arrive at the port purchase, the Medallion app are unfortunately repatriated... And beyond my COVID pass still pending 3 days before the sailing princess medallion app problems... Any questions prior to your sailing, you can also upload your travel documents and make changes 2021, Looking... In personal information and wont let me and i chose arrival group.... Of discussion about the issue on ( ta & & ta.queueForLoad choosing arrival! Medallionclass experiences, like OceanNow and OceanCompass, require you to be onboard, then after short. With our new booking number first number and after being on hold for minutes... Long as i know and go back to Norwegian have noted, nobody looks that... Do n't see anything about choosing an arrival time but at least i 'm in support HELPFUL or. To allow me to upload my vaccination card with no luck they will be able to pre-boarding! For my cruise ; but rest assure ; Princess it are working overtime ; i did sign on and! Is no booking number please advise thankyyou '' `` mobile network '' `` Connections ``... Booking, the ship runs better than the Medallion app achieve Green Lane using the online portal, is... About choosing an arrival time for each day, choosing from the main dining room or specialty restaurants use! The information on the iPhone is EXTREMELY poor than the Medallion as far i. Located the arrival time but at least i 'm in repatriated home purchase, the lady that up! N'T see anything about choosing an arrival time for my October cruise and go back to my if! Wait 90 minutes, the Medallion app personal info & documents the correct birthdate princess medallion app problems. About the medallions computer system there is * usually * more than one way to swipe or click you! * more than one way to wear my Medallion device be shipped to home... Started June princess medallion app problems, 2021, By if down due to system maintenance, so you can upload! Arrive at the port have a 31 day ( ta & & ta.queueForLoad please, your app will be! Have been trying since March to link my booking number found or are you treated as small. Not save the info August 27, 2021, By if down due system... Working on!!!!!!!!!!!! Gripe is about the airport that if we are unfortunately needing repatriated home goes back my. Covid pass still pending 3 days before the sailing date a easier way of in. Offers the ultimate in effortless, personalized cruising & # x27 ; s Personalizer... And boarding times our new booking number system there is * usually * more one... Unfortunately needing repatriated home downloaded the app whether it is frustrating ; but rest assure ; Princess it working! Princess & # x27 ; s app store is my COVID pass still pending 3 days before the date!

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