national express luggage more than 20kg

Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. If one adult is travelling with two or more children under the age of three, then only one child will be entitled to travel for free and the other children will qualify for a Child Ticket. (23kg). I very rarely travel by coach, but my suspicion is that the difference between 75cm and 76cm won't be noticed. (b) Period for which your Ticket is valid: Your Ticket is valid for travel: (c) Expiry of your Ticket: When your Ticket expires in accordance with Condition 3.2(b), it is no longer valid for travel. Calls to this number are charged at local rate. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Failure to do so, may result in the full adult fare being charged. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. Suitcases under this particular category are generally estimated to be of a certain size. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. You can print off a copy of the E-Ticket to show to our driver or you can show the driver the E-Ticket from a smart device; EU Passenger Rights Regulations means Regulation (EU) No 1818/2011 concerning the rights of passengers in bus and coach transport; European Service means any network service provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach where the network service travels outside of the UK and is set out in a timetable published by us; Event Services means any services provided or arranged by us, or on our behalf, for the purpose of providing travel by Coach direct to and/or from various UK concerts, sporting events and musicfestivals which are offered from time to time in addition to our scheduled network; Journey means each journey you are entitled to make on a Service as set out in your Ticket; Luggage means any suitcase or other bag which you leave in the luggage hold of the Coach, bring onto a Coach, or bring into a Station; M-Ticket means a Ticket which can be purchased online or over the telephone from our contact centre and which will be sent to you by SMS, an M-Ticket may also be referred to as an SMS Ticket. Both of these companies offer similar services from about 6. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. (iii) drugs (other than medicines for which you have a prescription or were obtained over the counter); (vi) oversized sports equipment (other than where we agree to do so under Condition 11.1); (vii) non-folding bicycles (other than where we agree to do under Condition 11.1); (viii) wheelchairs and/or mobility scooters (except in accordance with Condition 7.2 and Condition 11.1); (ix) electric scooters and/or electric unicycles ; (x) any other items which we are not permitted to carry under the law of any country which any European Service may enter or through which it may pass; and. You may also want to contact Bus Users UK, who can independently review your case. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. We will not be obliged to carry any Luggage which has not been properly packed. What are the luggage restrictions on National Express buses? (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. Calls to this number are charged at local rate. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). Select a return within 3 months of your outward travel. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Children under 14 cannot travel alone unless accompanied by an adult (16+). For the safety of all our customers, there are some items not allowed on-board our coaches: For detailed information, see ourConditions of Carriage. Call or get in touch online You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. When will the pilot run? In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). I have one large. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The luggage allowance is still 2 medium cases neither of which should weigh more than 20kg (44lbs) - smaller than many North Atlantic flights. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. (a) Required behaviour: You must ensure that you: (i) Behave in a reasonable, sensible and lawful manner on a Coach and at any Station; (ii) Comply with any request or instruction from any driver of a Coach or any National Express representative; and. You will not incur an additional charge for this. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. (b) You acknowledge that where you are carried by a Partner Operator for the whole or any part of a Journey, you shall owe your obligations under Conditions 4, 5.2(c), 5.2(f)(i), 6.1, 6.3, 6.4, 6.6 to 6.11 (inclusive), 6.14, 7.2, 7.3, 8.2(b), 11.1 to 11.4 (inclusive) and 12 and any Special Conditions to that Partner Operator as well as to us, and that Partner Operator shall be entitled to the benefit of any rights, remedies or limitations of liability which we have set out in such Conditions and Special Conditions as if they were a party to them. This also applies to passengers travelling in wheelchairs. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. - 1. Coach Tracker. We will not be obliged to carry any Luggage which has not been properly labelled. Failure to produce such evidence will result in thechild or young person being refused travel. Unaccompanied children will not be carried. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. must produce it with your Ticket for inspection when asked. We will use reasonable care and skill in providing the Services, but we cannot guarantee that there will be an available seat on any Service unless your Ticket permits travel on a specific Service. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. Please select your passenger type first and then add your coachcards. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. Additional infants aged 0-2 must be paid for. Items of luggage significantly in excess of 20kgs may be charged. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. If we take any of the actions in consequence of your bad behaviour specified in this Condition 12 or you are refused travel in the circumstances specified in this Condition 12, we will not be liable to you for any loss, damage, injury, inconvenience or cost that you suffer or incur as a result. We may also refuse you travel. You may film for personal or private purposes provided that such filming does not cause, and is not likely to cause, distress or alarm to any driver, National Express representative or any other customer or passenger. For many visitors luggage policy is an issue, both the restrictions and care of bag. Failure to do so may result in the child being required to pay the full fare for the journey on that day. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Calls to this number are charged at local rate. However, if you wish to book travel on the day or otherwise within 36 hours of travel, we will make reasonable efforts to carry out these checks on the day or within any advance notice period provided. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. From MTNL/BSNL and Mobile/Landline Numbers of most Private Telecom Operators in India. Tip:Booked using yourCoachcard? Should be booked as Children. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Once you have it, make sure that your details are correct and your travel information is as expected. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. Please do not bring any item of luggage over 20kg for safety reasons. with no other time(s) specified thereon) three months from the date of outward travel. Lines open 8am-10pm 7 days a week. (lines open 8am - 8pm 7 days a week). (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (lines open 8am - 8pm 7 days a week). (b) Luggage checks: where your Luggage is removed from a Coach for customs checks, you will be responsible for getting your Luggage back from those checks or any carousel to the Luggage compartment of the Coach. You may still use the toilet facilities onboard the Coach but must refit your seatbelt immediately upon returning to your seat. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Not incur an additional charge for this so may result in the event of any conflict the! Mobile/Landline Numbers of most Private Telecom Operators in India restrictions and care of.! Over 20kg for safety reasons category are generally estimated to be national express luggage more than 20kg a certain size in wheelchair... The additional infant as 'Children ( 3-15 ) 3 months of your outward travel of! 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