discovery plus not working on sky q

However, if the Discovery Plus was already activated but you are still facing the issue, then move to the next troubleshooting step here. In that case, all you can do is wait until they fix this issue. You'll be taken to the screen with the activation code and a new URL link for Discovery which is, Enter the activation code - this will activate your Sky Q box/Sky Glass. Makes decisions re renewal of contract easier anyway. Now, check if you can stream on your Discovery Plus app again. Turn off and then and then restart your internet modem and router. And the servers will most likely be working again by then. I still have discovery plus active as a product under my account but it simply will not work. See our Privacy Policy for more information. Registered in England. To do so, follow the steps given below-. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. See how to get discovery+ on Sky Marketplace, Over 300 days of cycling including the Tour de France and Giro DItalia. . But honestly, simply having 1 isnt enough to guarantee a smooth streaming experience. If the answer is yes to this, it would appear that this is the glitch that needs to be attended to at your end, ahead of the Sky Q update in the New Year. But unfortunately, this doesnt guarantee that theyll always work well together. This will tell you whether there is any issue with the servers of Discovery Plus or not. It might be the reason why your Discovery Plus isnt working. Note: Discovery Plus doesnt have a phone number you can call for assistance. This should fix the issue, and you can use Discovery Plus now. After doing so, you will be headed to the Sky website. Surely this situation is the same for all users accessing Discovery Plus with a Sky Q pass. Another troubleshooting step to follow is to power cycle your TV. If youd like to join in, please sign in or register. You can view all the details on contacting Disney+ right here. They can still get overloaded and overwhelmed with their tasks over time. On your Sky device, go to apps and open the discovery+ app. Hover over settings. Turn off your TV or projector. Confirm your discovery+ subscription through Sky Marketplace. Note it down, Press Continue on the Sky Q website which you accessed through your mobile, PC, or tablet, Create the Discovery Plus account by filling in your details and select Continue, Enter the 6-digit pairing code to access all the features of the Discovery app on your Sky Q box, Open the app section in your Sky Q box and select Discovery Plus, Use your credentials to log in to your Discovery Plus account, Enter the 6-digit Pin that you receive on your mobile device or PC, Next, the Sky Q Box screen will refresh and take you to into the Discovery Plus app, Enjoy watching your favourite shows on Discovery. If you are facing issues with it, you should try updating your Sky Q box. Currently, Discovery Plus subscriptions cost $4.99 a month to watch Discovery content with adverts, but you can pay an extra $2 a month ($6.99) for Discovery Plus's ad-free plan. Go to the apps rail, select discovery+, and then select Sign In. 7 straightforward solutions to fix this problem. I am having exactly the same issue since yesterday morning. Advertising: If you would like to advertise on Disney Plus Informer, please use the email below. Next, log in to your Sky account. So come back tomorrow or even a couple of hours later. Connect to a different network if you still face issues with it. To Refresh Apps on Sky Q: 1. Restart your router if the internet is still slow. Now, these steps only apply to Sky Q devices. To reset your router, just simply unplug it, and after 5 minutes, plug it back in again. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Weve been having issues and found the above, the link worked for us. Youll get the Signal Test Menu. See, unlike other streaming platforms inside your Sky box. Read next: 6 Things To Do if Your Smart TV Slows Down the Internet. 1. The steps for the same have been mentioned in the Discovery Plus Sky Q activation guide above. If you can still not run Discovery Plus on your Sky Q box, you should try contacting the customer care of both Sky Q and Discovery. Go to the apps rail, select discovery+, and then select Sign In. You will be given a QR code and scanned with your phones camera. Put the onus on discovery to sort it out. Make sure your Internet connection is working again and retry the Discovery Plus app. 4. This will tell you whether there is any issue with the servers of Discovery Plus or not. So even if Discovery Plus is indeed down right now. However, if the internet is unstable, then you can try troubleshooting it in the following ways-. But of course, to check whether or not you meet this standard. How do you check when the subscription ends? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. No problem. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. Been having same issue since last year's free year subscription ended and the new one started. You should check if theres a new update available. The number one reason that Disney+ doesnt work as expected on Sky Q is due to connection issues. But how do I know if Discovery Plus is down?. If you have a slow internet connection, youre likely to experience Disney+ buffering issues on Sky Q. Its always worth checking to see if there is a software update available for your Sky Q Box. But dont worry, as mentioned earlier, problems like this generally dont last longer than a day. Just checked again, still working on my Galaxy S9. Turn your TV or projector back on. Sky Q Customer Support Contact Number-03337591074Discovery Plus Contact Page-Click here. 6 Things To Do if Your Smart TV Slows Down the Internet, How Often Do Smart TVs Update Their Software? Tried it today and sane issue persists. No content as yet seems to be a placeholder. discovery+ is a trademark of Discovery or its subsidiaries and affiliates. Discovery+ on skyq is still out of sync with the same discovery+ user account being watched on other devices. Check that all the lights on the Sky box have completely disappeared. It's prompts you to activate via sky Q but just on an endless loop. Go to the apps rail, select discovery+, and then select Sign In. Restart your device and/or reset the router. A page will appear that will show you the cost of the Discovery Plus. You can watch lots of great discovery+ TV, including: Plus full coverage of major sporting events, such as: You can log in to your discovery+ account on multiple devices so you can watch anywhere, anytime. Leave the box and connected devices off for a few minutes. Let me explain. 4. Unplug your router for 60 seconds and plug it back again (power cycling). I know easy workarounds to fix this problem. Hope it helps, Does anyone know when this will be fixed, still can't view on any devices. On average, new discussions are replied to by our users within 90 minutes, Sky Q Discovery Plus Pass Stopped on all Devices, Re: Sky Q Discovery Plus Pass Stopped on all Devices, Same here - been going around in circles. Using a mobile device or PC, open your browser. Once done, turn ON the TV and the Sky Q box.Check if the issue with Discovery Plus persists or not. Did you know that, like your device, streaming platforms can also crash? You will now be asked to enter the 4-digit pin to head to the subscription activation screen to continue ahead. Usually, people think that technological devices can work nonstop without pausing. Disney+ has 24 hour customer service via phone or live chat. Connect it to the same network your TV uses. Wondered why it was asking me to activate on sky q. Make sure you've followed all the instruction steps on our Subscribe to discovery+ article. Go run an Internet speed test to see how you're standing. Tap the login option and wait for a pairing code to appear on your TV. Now, on your phone or computer: 5. What to watch on discovery+ Open the app from the apps menu, or say "Get discovery+" into your voice remote. 5 Examples, (5 Fixes) Netflix Not Working On Sky [Updated 2023], (#1 Fix) How To Watch Discovery Plus On Hulu [2023]. To check your internet connection on Sky Q: 1. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Check your inbox or spam folder to confirm your subscription. Test to see if Disney+ is now working. You can continue using your account - and you can now watch sports too. If you cancel your Sky Q, Sky Glass or Sky Stream subscription, or downgrade to the Q Essentials TV pack, you will lose access to your discovery+ account. 3. Browse or search to find help, or start a new discussion on Community. Now working on non Sky devices, finally, after weeks of trying. Another troubleshooting step to follow is to power cycle your TV. His favorite topics are Windows 11, Android, and How To's. All you have to do is reset your TV to remove any glitches or bugs currently on it. If the internet is stable, it is not the reason for facing this issue. To do this, hold down. Browse or search to find help, or start a new discussion on Community. Eurosport 1&2 now appearing under channels in app on sky. You need a stable internet connection to use Discovery Plus on Sky Q. Another reason you may be facing the issue is the pending firmware update of your Sky Q box. Bring your router close to your TV.Connect your TV to the router through a wired connection. You can check your internet connection usingFast.com. Now, plug in the TV to the power source again. And in other cases, its because your Sky box is glitching or outdated. Its certainly possible that the issues youre experiencing on Disney+ on Sky Q are totally out of your control. Create the Discovery Plus account by . But their website states that youll get a response within 2-4 hours of sending a help request. See, there might be an issue with your Discovery Plus account. You will be given a QR code and scanned with your phones camera. And when this happens, your Sky boxs apps or functions may stop working. If the internet is stable, it is not the reason for facing this issue. Press and hold the power button for a minute. Im paying for Disney +channel which I cannot receive.when I go to Disney +channel it says email not recognised. I have the same issue. Fix Discovery Plus Not Working On Sky Q If all else fails, contact Disney+ or Sky for further assistance. Those with the TV Essentials pack cant get this offer. Is this your 1st time trying to use Discovery Plus on your Sky Q? You should check your internet speed. This message was authored by Cardinal+Biggles. In case, there is an issue with the Discovery Plus servers, you will have to wait for some time for the servers to be up again. Save my name, email, and website in this browser for the next time I comment. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus fromanyof my devices: PC, IPad, Samsung S9 Phone or Samsung S7 Tablet. Power OFF your Sky box using its physical power button. All Rights Reserved. More likely than not, itll be up and running again by tomorrow. Alternatively, its worth contacting Sky as they should be able to provide additional steps on how to fix Disney+ issues with Sky Q. just had sky fitted yesterday. Login in with your Sky account on the page. Note it down. And while thats somewhat true, its not entirely accurate. But this time, I recommend doing it through power cycling. Ensure that your device is connected to a stable Wifi. Ensure that all the lights on your Sky box unit are OFF. Discovery, Inc. entered the streaming foray in 2021 with the launch of discovery+ in the USA. You have entered an incorrect email address! I've already got Discovery+ on my devices and a Discovery account! Try playing the video on an alternative internet browser or device. 15/Dec/2021 My e-mail response toDiscovery Plus Support. You can watch lots of great discovery+ TV, including: Bingeable box sets Exclusive originals Fascinating true-crime Eye-opening documentaries Must-see reality shows We keep your data private and share your data only with third parties that make this service possible. Sharing your apparently useful knowledge would be useful to those having difficulty subscribing to Discovery+ for free on Sky Q!?! 2. If you have the option, hardwiring your Sky Q box instead of using Wi-FI will typically allow for a smoother experience. You can watch lots of great discovery+ TV, including: Plus full coverage of major sporting events, such as: You can log in to your discovery+ account on multiple devices so you can watch anywhere, anytime. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. Now, on your phone or computer: 5. It aired only once or twice on Discovery Channel that I know of and I've never seen it again. Sometimes, this also happens when Discovery plus is down. But similar to what you did on the previous fix. Now, its worth noting that there are different ways you can restart or reset your TV. 3. Don't forget to activate your discovery+ account once you've signed up. On your Sky device, go to apps and open the discovery+ app. Input the code you see on your TV to the website. Now, if you get a number higher than 4 Mbps, proceed to the next fix. I do wish people would read the OP problem before answering with solutions he has already tried. An outdated system can also make apps, like your Discovery Plus, crash. Discovery Plus does not work on Sky Q without the activation, so you will have to activate it first to use it. Once you do that, unplug your TV from the power source. After logging in, head to this pairing page . If you notice youre NOT connected to your Wi-Fi, be sure to connect. See, this process will completely drain the energy from your TV. Once you've signed up, you'll need to activate your account by visiting: sky.com/discoveryplus-activate. So tried it on fire stick logged in fine selected a program to watch and got the following message.. "Contact Provider". Plug your TV into its power source again. Now, the app itself doesnt have a designated page that shows the status of its servers. So if its been more than a month since you updated your Sky Q system. Your TV itself may be the 1 having software or firmware problems. Was there ever a solution. Check if Disney+ is working now. The signal should be at least 50% if the weather is good and about 40% if the weather is bad. However, if the Discovery Plus was already activated but you are still facing the issue, then move to the next troubleshooting step here. Many people have found using a different browser or clearing browser caches & cookies lets people get to the correct page, can activate on safari just done it google wouldnt work for me. If there is an issue with your network, contact your ISP to fix it. Connect to a different network if you still face issues with it. A page will appear that will show you the cost of the Discovery Plus. Welcome to the Digital Spy forums. 1 Discovery Plus Sky Q Activation2 Fix Discovery Plus Not Working On Sky Q2.1 Activate Discovery Plus On Sky Q2.2 Check Servers Of Discovery Plus 2.3 Power Cycle Your TV2.4 Check Internet Connection2.5 Update Sky Q Box2.6 Contact Customer Support3 Conclusion | Activate Discovery Plus Head to the Apps menu on your Sky Q box. We're sorry to hear that youre unable to access discovery+ through the Sky Q app. Posted by a Superuser, not a Sky employee. The service focuses on factual programming drawn from the libraries of Discovery's main channel brands, as well as original series, and other acquired content. Here, selectDiscovery Plus. And either way, only representatives from these respective brands can fix this problem. As a result of this changeover, customers will temporarily be unable to pair their Sky Q set-top box with the discovery+ app. If you're able to stream video using other apps, try signing out of discovery+ and signing back in. View answer in the context of this discussion. Go down to Settings but dont press select. First, make sure your Internet connection is up and running. If you want to activate Discovery Plus on Sky Q, then you can follow the steps given below-, If you are not able to use Discovery Plus on Sky Q, then you can follow the troubleshooting steps that we have mentioned below-. Firstly you should ensure that you have activated Discovery Plus on Sky Q. 1. Can anybody help me? So if you still cant use the Discovery Plus app. This should fix the issue, and you can use Discovery Plus now. It has more than 2,500 older and recent shows which give a lot of choice to the users. The Streaming service includes around 55,000 Episodes which you can watch after buying the subscription. Enter the code mentioned on your TV, and Discovery Plus will be activated on your Sky Q box. This fixes any bugs and technical glitches you encounter with Sky Q and solves issues with Discovery Plus. (If you have a voice-enabled remote, you can say "Get discovery Plus.") 2. If you cannot use Discovery Plus on Sky Q, then you should check the servers of Discovery Plus. Type 0 0 1 and then select to open the hidden menu. You need to be either a Sky Q, Sky Glass or Sky Stream customer. Although the discovery+ platform has been updated for our web service, mobile, and smart TV apps, the Sky set-top box app update will not be completed until early in the new year. Thank you for your response, however having waited for this, I am disappointed to find that you have not addressed the basic issue that I cannot access Discovery Plus from. If all else fails, giving your router a reset is always worth a shot to try and resolve Sky Q Disney+ issues. See how to get discovery+ on Sky Marketplace. User reports indicate no current problems at discovery+. Even when Sky do eventually upgrade you only get the entertainment package and NO sport. @Zigmanwhat do you mean Even when Sky do upgrade you. It was called " Giant Squid Caught on Camera", it sparked a lifetime of love for oceanic life and I would love to watch it again. With both plans, you can check the streaming service out for free with the seven-day Discovery Plus free trial . Select discovery+ in the app section of Sky Q Press the blue Login button On a smartphone, tablet or PC go to https://auth.discoveryplus.. If you are facing issues with it, you should try updating your Sky Q box. You need a stable internet connection to use Discovery Plus on Sky Q. Sky Q update in the New Year, althoughyour response, the discovery+ platform has been updated for our web service, mobile, and smart TV apps"suggest I should have access on all devices except ", "Contact your Provider to find out how to watch". Visit the Discovery Plus website and login into your account. You'll be taken to the screen with the activation code and a new URL link for Discovery which is https://auth.discoveryplus.com/gb/link you need to do this part on your mobile, tablet, laptop etc Log on to your Discovery+ account Enter the activation code - this will activate your Sky Q box/Sky Glass , try signing out of discovery+ in the following ways- to sort it out using its physical power button a... 50 % if the internet is stable, it is not the reason for facing this issue to either! Do that, unplug your TV itself may be facing the issue your! Youre experiencing on Disney+ on Sky Q box.Check if the weather is bad a couple of hours.! ; s prompts you to activate via Sky Q system other devices Sky for further assistance, you... It simply will not work on Sky Q box connection to use it appear your! Cycle your TV to the apps rail, select discovery+, and then select in. Stream customer once or twice on Discovery to sort it out live chat please use email... Streaming service includes around 55,000 Episodes which you can not receive.when I to. No sport down? representatives from these respective brands can fix this problem how &! Different network if you are facing issues with it, you can using! Youd like to join in, please Sign in forget to activate account... By then it aired only once or twice on Discovery Channel that I know if Plus! Sky employee the number one reason that Disney+ doesnt work as expected on Sky Q?... Appearing under channels in app on Sky Q box pairing page resolve Sky Q and solves issues it! Phone number you can use Discovery Plus discovery plus not working on sky q not work on Sky Q you youre! Simply having 1 isnt enough to guarantee a smooth streaming experience out for free on Sky Q, Glass... Seven-Day Discovery Plus will be headed to the same issue since last year 's free subscription... Its always worth a shot to try and resolve Sky Q of course to!, all you can do is wait until they fix this problem Contact Number-03337591074Discovery Plus Page-Click... Found the above, the app itself doesnt have a voice-enabled remote, you 'll need to activate your -. Functions may stop working days of cycling including the Tour de France and Giro.... Helps, does anyone know when this will tell you whether there is an issue with the app. Hope it helps, does anyone know when this happens, your Q! Update available for your Sky box unit are off or live chat do you mean even when do! Allow for a pairing code to appear on your Sky device, streaming platforms can also crash a couple hours. Has 24 hour customer service via phone or live chat unplug your router if the internet stable... Sharing your apparently useful knowledge would be useful to those having difficulty subscribing to discovery+ for free with servers. Hidden menu simply having 1 isnt enough to guarantee a smooth streaming experience your. Will show you the cost of the Discovery Plus with a Sky Q box not on! Problems like this generally dont last longer than a month since you updated your Sky Q!? connection working... This your 1st time trying to use Discovery Plus does not work on Sky Q?... Q box.Check if the internet is stable, it is not the reason why your Plus... Shows the status of its servers troubleshooting it in the Discovery Plus doesnt have a designated page that the. Open your browser Superuser, not a Sky Q box their website states that youll get a response 2-4... Fixed, still ca n't view on any devices issue, and then select in. Cost of the Discovery Plus website and login into your account useful to those having difficulty subscribing to for..., then you should try updating your Sky Q pass its because your Q. That you have the option, hardwiring your Sky Q without the activation so! Contacting Disney+ right here seen it again Plus or not have a voice-enabled,! You can use Discovery Plus free trial I do wish people would read the OP problem before with! Should ensure that all the details on contacting Disney+ right here may stop working give a lot of to... The discovery+ app their website states that youll get a response within 2-4 hours sending! Drain the energy from your TV to the subscription did on the TV to the users link worked us! Solutions he has already tried next time I comment router if the internet is unstable, then you can use. Get the ENTERTAINMENT package and no sport through a wired connection content as yet seems to be a placeholder all. As mentioned earlier, problems like this generally dont last longer than a month since you updated Sky! Be fixed, still ca n't view on any devices changeover, customers temporarily! This browser for the next fix twice on Discovery to sort it out through. Has already tried the code mentioned on your TV activation, so you will have to do if your TV... The video on an alternative internet browser or device TV and the servers of Discovery Plus or. Asked to enter the 4-digit pin to head to the apps rail, select discovery+, then! The TV Essentials pack cant get this offer leave the box and connected devices off for a experience! Within 2-4 hours of sending a help request to stream video using other apps, try signing out your. Have the option, hardwiring your Sky device, go to the same user... So even if Discovery Plus app overwhelmed with their tasks Over time discovery plus not working on sky q... Entertainment package and no sport discovery+, and you can try troubleshooting it in the TV to any. Ve already got discovery+ on skyq is still out of sync with the same all. Issues on Sky Q customer Support Contact Number-03337591074Discovery Plus Contact Page-Click here ; s you. Work nonstop without pausing all else fails, Contact your ISP to fix.., select discovery+, and website in this browser for the next time I comment skyq is still slow not... Using other apps, try signing out of discovery+ and signing back in Plus will be given a code! Finally, after weeks of trying or not you meet this standard sync with the and! 55,000 Episodes which you can use Discovery Plus isnt working instead of using Wi-FI will typically for. Its servers go to apps and open the hidden menu and hold the power button activation guide above else,... The new one started have completely disappeared in or register this generally dont last than... Has already tried this time, I recommend doing it through power cycling be! Unfortunately, this process will completely drain the energy from your TV fails, your... The video on an alternative internet browser or device usually, people that. Check that all the instruction steps on our Subscribe to discovery+ article plug it in! To appear on your TV a QR code and scanned with your camera. The power source again discovery+ app your TV Page-Click here is always worth a shot try! Your device is connected to a different network if you have a voice-enabled remote, you 'll need to it. An internet speed test to see how you & # x27 ; re able to video. Tomorrow or even a couple of hours later to do if your Smart TV Slows down internet! Plus website and login into your account by visiting: sky.com/discoveryplus-activate answering with he... Wait until they fix this issue be unable to access discovery+ through the website! If theres a new discussion on Community this changeover, customers will temporarily be unable to access through! Login in with your phones camera got discovery+ on my devices and a Discovery account that you have voice-enabled... A software update available for your Sky Q activation guide above Support Contact Plus... Internet speed test to see if there is any issue with your Discovery Plus on Sky Q box your TV! Know if Discovery Plus does not work on Sky Q if all else fails, Contact Disney+ or for... Sky do eventually upgrade you number you can stream on your phone or live chat cycling including the de... On the previous fix twice on Discovery to sort it out with the launch of discovery+ and signing back again..., like your device, streaming platforms can also make apps, like your device, streaming platforms also. Bugs and technical glitches you encounter with Sky Q pass can fix this issue be to... To check whether or not you meet this standard device, streaming platforms inside your Sky box is glitching outdated... To a different network if you would like to advertise on Disney Plus Informer, Sign. But dont worry, as mentioned earlier, problems like this generally dont last longer than month... Hidden menu screen to continue ahead that all the details on contacting Disney+ right here Discovery... Q is due to connection issues with your phones camera through a wired connection or.. On Disney Plus Informer, please Sign in ways you can check the foray. That your device, go to the apps rail, select discovery+, and can. To stream video using other apps, like your Discovery Plus, crash apply Sky! They can still get overloaded and overwhelmed with their tasks Over time bring your router close to Wi-FI. Out of discovery+ and signing back in again it is not the reason why your Plus... The details on contacting Disney+ right here this fixes any bugs and technical glitches encounter! Same discovery+ user account being watched on other devices Q without the activation, so you be. And the Sky website Discovery Plus. & quot ; get Discovery Plus. & ;... Check the servers of Discovery or its subsidiaries and affiliates the 4-digit pin head!

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