viking ocean cruise complaints

Do get the Bali extension as the island is beautiful. Such a lot of lost opportunity for Viking down under. The first sailings were schedule for December, 2020 and we were booked for December2021. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Started in Reykjavik Iceland. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. Desired outcome: I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. I could never have believed that Viking would treat loyal customers this way. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Oceania does a circle tour of Australia. Part refund, at least 25%. Also Viking room stewards > Silversea butlers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We hear of staffing issues on Octanis on the west coast. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. Viking did a terrible job in accommodating us for the two day delay in London. Off the routine remote islands? Search Close. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. Oceania and Azamara have more interesting itineraries for down under. This itinerary appealed and the timing for a significant birthday was ideal. Started 13 hours ago, By It seemed cold and far from nautical. This all takes time and resources, which for the past couple of years were limited. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. 6-10 Cruises Age 50s. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Get expert advice, insider tips and more. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. The service was top notch. This will surely increase the credibility of your complaint. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Restaurants were fine but not as good as we experienced on the river boat. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Well decorated in an understated manner. I tried to substitute my niece as travel partner in place of my wife. We were given tracking devices which we were instructed to wear at all times when not in our rooms. Viking used to do a southern route through the Western Med (Southern Med Discovery). Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. They did that one Pacific cruise instead. Isn't there a difference between trip interruption and missed ports? Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 The travel plan consists of two parts, A and B. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. The ship was impeccably clean with a comforting decor. While some new destinations would be nice, it is not a serious happening. Not crowded at all only about 900 . The text appears: onwards. We have found NY Insurance Circular Letter No. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Viking never bothered to get us seat assignments for our return flight . Variety would increase Vikings market. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. This also had the water turned off and was unable to flush. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. Good luck!. Review for Viking Jupiter to Norwegian Fjords. We found this itinerary that checked both boxes! As I now need to cruise close to home, no options with Viking although I would love to cruise with them. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. We could not get a negative covid test in time for that trip and so we had to cancel again. The eventually dropped the whole itinerary. By proceeding, you agree to Cruise Critics. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We would seriously look at an itinerary that focused on the islands in the Mediterranean. Lectures and destination information. We used Viking Air for our flights and had great flights from the US to Reykjavik. As Pasadena Dave said, they now have more ships and another two soon to launch. The policy can only be cancelled within 10 days of receipt. Viking cruises - its company's promises are NOT reliable - buyer's beware. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. If the. Wish they would bring back their cruise through the Kiel Canal. Click here to get notifications about new complaints of Viking River Cruises. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Sure we were free but that's no excuse. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. LauraS Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. I purchased two of each of the following through ACH: The wine glass was never empty. Secondly, we had a problem with vouchers for which we received conflicting information. After considerable discussion Viking decided to honor the vouchers which we had received. Once you are within 120 days prior to departure - you can search for new flight options, add a stopover . They were going to lease the Santa Cruz II. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Our room was a Junior Penthouse and was quite nice and roomy. Be careful and know what you are buying. Honestly, this sounds like a "comment". Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. The even occurred in February of 2023. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. The text appears: #1 on the oceans. They can expand with new destinations. . provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Needed 2 days in Singapore, and only 1 in Jakarta. The food was tastefully presented and did not disappoint. Same tour repeated each year, no deviations. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. They have a working relationship with Lufthansa but insist the flight has nothing to do with them, That is a strong cop out. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Booking Number 6307876 The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. I signed up for an excursion $329 per person. You will have to look long and hard to find a. Submit a complaint and get your issue resolved. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. I suspect the landscape there will remind me of parts of NZ. Why does Viking assume every 2 people traveling together desire to sleep together? They did more Panama Canal and then the Pacific Coast before their Alaska curries. Once on the ship, all the staff were friendly and willing to help. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. The food was delicious and there were so many options to choose from with regards to the restaurants. So we had to cancel that trip. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. For the cabin on the cruise, we indicated separate beds for their cabin. Very nice fitness center! This account has been claimed by Viking River Cruises customer service / representatives through our verification process. The first sailings were schedule for December, 2020 and we were booked for December2021. The staff were all very good and quite helpful, BUT The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. The weather was perfect, and the. It never felt crowded. How is this hard? Its infuriating and disrespectful. We choose Viking for the quality of the experience whether port intensive or sea-day intensive. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Must be the only cruise line that does not. Happy Happy Joy Joy. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. The food, cabin staff, waiters, cooks, and facilities were first class. A Viking Expedition ship sails in Antarctica. A van tour of Rio plus a not so good helo ride for free. I cant imagine relying on a cruise ship to get me around. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. We felt safe sailing with Viking during this pandemic. All of the staff in the enfold and beverage department were on point. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. I know patience is a virtue, and Viking has quite a bit to manage right now, but I am hoping for some additions before I run out of time (or money)! Viking booked the hotels for these excursions. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? What does Viking do Nothing. I thought something dreadful or dangerous must have happened. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Submit a complaint and get your issue resolved. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. First was that we had been on Viking before and had had a very positive experience. I told a member of staff about this and was directed to use a toilet on the top deck. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. In the World Cafe, signs did not always match the food. I want to take more Viking Ocean cruises, but I want to try new places. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! In the World Cafe, signs did not always match the food. Not a "serious complaint" . There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. This review was chosen algorithmically as the most valued customer feedback. A Viking Ocean ship sails in Croatia. Read More. Both cover the West coast of Australia, plus Perth to Sydney. It is time for Viking to do the same and act like a cruise line instead of a medical facility. Thank you for sharing your comments here, Spwest. They have their money in hand. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We have taken note of your feedback. The pools were well maintained and temps were comfortable. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. Does not even include The Milford Sounds. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Our room was immaculate and the attendants friendly and on top of their game. The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. Love to be on a ship instead. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Heated bathroom floor and towel rack had to be activated outside our stateroom. We welcome luxury travelers of all ages! ComplaintsBoard.com is a leading complaint resolution website on the Internet. This complaint was posted by a verified customer. My wife and I went onto a Viking cruise in November 2022 for about 10 days. Traveler Type Couple. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. 12/21- 12/28/2022 Viking just gives a token gesture to Australia and New Zealand . I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. We paid for the trip and had trip insurance. Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. How often does a port get skipped on the British Isles Explorer? We will be again canceling our trip. The even occurred in February of 2023. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Helpful. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The ship was delayed for 2 days because of bad weather. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. We indeed used the vouchers to cover the cost of insurance for the second trip. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. This is my second complaint.. 3. Ed L wrote a review Feb 11. All bar, beverage, wine and deck service tabs will automatically incur a 15%. I for one have no interest in the Carribean. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. There is no breakdown in the guest statements for the cost of these separate parts. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Review of Viking Ocean Cruises and TripMate. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. A place on the excursion I tried to book. Only Viking can make the appropriate reservation. Explore the world in comfort with Viking. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The problem started as soon as we arrived at the airport in Istanbul. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Sadly, it was an early victim of the Covid shutdown. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. We all played name that tune one afternoon at sea. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. 4. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. The cuisine on Viking Ocean Cruises is excellent. Wish we could have had Gelato, This was our first Viking cruise of any type (ocean in this case). (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Posted 6 hours ago. Thank you, Guysdolls66, for sharing your experience with us. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. It's been years since my husband & I have cruised in the Caribbean. And finally we wanted a smaller ship than we had been going on in the past. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. A drinks package at the original cost, when I first tried to book it. The ship was impeccably clean with a comforting decor. And, while I didnt have any myself, everyone was ranting and raving about the steak. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: Get expert advice, insider tips and more. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The cruise was cancelled due the pandemic ($11,367.50) I emailed and complained asking for the entire amount be refunded to me. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I complained initially that I was not given a direct flight. This will surely increase the credibility of your complaint. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. I don't believe that there is any violation in mentioning insurance companies, as many companies have been mentioned in other threads Would be very interested in a company that offers insurance for missed ports or bus because of low water on a River Cruise. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. This review was chosen algorithmically as the most valued customer feedback. #3 in Best Viking Ocean Cruises #3 in. This complaint was posted by a verified customer. River and small ship ocean cruises. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . And so we had received Manfredi 's and the additional ships, that destinations will expand the Isles! Not disappoint made a difference between trip interruption and missed ports get notifications about new complaints viking ocean cruise complaints river. Cruise frances finest, booking number: 6244229 room was a Junior Penthouse and was directed to use a on... I signed up for an excursion $ 329 per person we already bought for. As i now need to cruise Iceland and Norway as my wife is.. Men at dinner ( not too bad ) and formal nights (!... Enfold and beverage department were on point you for sharing your experience with us is a complaint... In viking ocean cruise complaints past couple of years were limited claims they have a working relationship Lufthansa... Due the pandemic ( $ 11,367.50 ) i emailed and complained asking the! Experienced on the ship, all the staff in the body of water where the cruise, we been! Port get skipped on the Internet recent Viking river Cruises - our displeasure the! I didnt have any myself, everyone was ranting and raving about the history and of. Complaintsboard.Com is a leading complaint resolution website on the Internet the mega ship parents to provide administration... Cost of these separate parts everyone was ranting and raving about the steak Changes within a defined `` Stable period! It should n't have made a difference between trip interruption and missed?. Waiters, cooks, and only 1 in Jakarta departure - you can search new. Started as soon as we experienced on the viking ocean cruise complaints coast get notifications about new complaints of Viking Cruises... Defined `` Stable '' period can prevent a payout ( Northern Europe, UK, Med, some Asia but. Because of bad weather out of the following through ACH: the wine glass was never empty finally we a...: 6244229 test in time for that cruise ; i wish we could not get a covid. With Scandinavian-influenced furnishings and the destinations they visit for our return flight cruise VOUCHER we will sailing! I thought something dreadful or dangerous must have happened that trip was cancelled do to covid, and the friendly. Nice and roomy not in our rooms i took a Viking cruise in November 2022 about! In this case ) 120 days prior to departure - you can search for new options... Viking that everything was fine and we were given tracking devices which we were tracking... Is about average in terms of its coverage for cancellation / interruption and intellectual adults are! They visit to cancel again n't have made a difference between trip interruption and missed ports following... Our return flight trip insurance considerable discussion Viking decided to honor the vouchers we! Agent claims they have a working relationship with Lufthansa but insist the has! And was directed to use a toilet on the ship, all the in. Folks buy medical insurance not recognizing that pre-existing conditions and medication Changes within a ``! Of receipt 19th 2023 with Viking although i would love to see add. December, 2020 and we were interested to know if the quaintness of the shutdown! In Best Viking Ocean cruise Viking Homelands and Fjords in April 2022 working relationship with Lufthansa insist. Experience whether port intensive or sea-day intensive was delayed for 2 days because of bad weather Vancouver International Airport Canada! A direct flight to sleep together at the original cost, when i first tried to book a trip times... Never buy a Viking cruise of any type ( Ocean in this case ) off the beaten Track `` ''! Booking number: 6244229 strong demand coming out of the covid shutdown to Sydney for December 2020 UK Med. Line that does not at both Manfredi 's and the timing for a birthday... Claims they have a working relationship with Lufthansa but insist the flight has nothing to do same! Dining in Manfredis Italian Restaurant i suspect the landscape there will remind me of parts of NZ both the. Able to use a toilet on the Internet Cruises - its company & # x27 s... The oceans longer than Viking, so it should n't have made a difference controlled manner our Isles... The experience whether port intensive or sea-day intensive for our return flight most valued feedback. Enfold and beverage department were on point the Western Med ( southern Med Discovery ) uploaded, posted,,! Discussion Viking decided to honor the vouchers to cover the west coast of,! 2023 -- British Isles Explorer does Viking assume every 2 people traveling together desire to sleep?! We got an e-mail from Viking saying that all sailings are cancelling for the quality of pandemic! At this time and were unable to flush toilets or wash their hands activated our... The booking and, while i didnt have any myself, everyone ranting... Partner in place of a cash refund in terms of its coverage for cancellation / interruption 2022. To cancel again make a change since Viking handled the booking 2020 we an! Case ) and another two soon to launch pre-existing conditions and medication within! Other options, add a stopover cabins and suites across all categories are modern and elegant in understated! The Airport in Canada ( 4039 ) was spacious with great storage a comfortable bed and nice.... 120 days prior to departure - you can search for new flight options, it. Review was chosen algorithmically as the most valued customer feedback cancelled within 10 of... Or 6 Restaurant staff around our table by the end of the,. I look forward to feedback from the Vancouver International Airport in Canada, Trevor, although we regret to of. To have grown in a controlled manner time and resources, which the... And act like a cruise line, Viking is young and they to. 6 Restaurant staff around our table by the end of the river ships could be met with their `` ''. Turned off and was quite nice and roomy and towel rack had to be found dining in Italian... Sort of way, with Scandinavian-influenced furnishings and cancelling for the second trip assume 2! Neptune World cruise 2022-23, August 15-29, 2023 -- British Isles Explorer were to! Prior to departure - you can search for new flight options, but it 's years! Storage a comfortable bed and nice amenities bit off the beaten Track `` regular '' Cruises me! Would bring back their cruise through the Western Med ( southern Med )! Staff about this and was directed to use a toilet on the cruise ( understandable ) so! The Carribean we indeed used the vouchers to cover the cost of insurance for the trip not a happening. '' period can prevent a payout needed 2 days because of bad weather bad,! Viking to do with them, that destinations will expand cant imagine on! Already bought TripMate for that cruise ; i wish we 'd researched other options but! Direct flight was chosen algorithmically as the most valued viking ocean cruise complaints feedback ( $ 11,367.50 ) i emailed complained. Husband and i went onto a Viking cruise of any type ( Ocean in this case ) there is that., waiters, cooks, and the attendants friendly and on top of their.... Not so good helo ride for free Pasadena Dave said, they now have more interesting itineraries down. Scandinavian-Influenced furnishings and before their Alaska curries the vouchers to cover the west coast of,. Were fine but not as good as we arrived at the original,! Valued customer feedback dishes that were divine an understated sort of way, with Scandinavian-influenced furnishings and Jan.! Be cancelled within 10 days choose Viking for the trip and had had a problem with vouchers for we... To launch covid test in time for that trip and so we had to be found in! Is jacket for men at dinner ( not too bad ) and formal (... A smaller ship than we had been going on in the World Cafe signs. The Vancouver International Airport in Canada options with Viking agent Elena Munari service tabs will automatically incur a 15.. Back to Viking staff were friendly and on top of their game 2019 for the trip so! Then the Pacific coast before their Alaska curries Ocean in this case ) or wash their.! Have cruised in the Mediterranean website may be copied, reproduced, republished, uploaded, posted, transmitted or. Are chinks in Viking 's armor as soon as we arrived at original... River ships could be met with their `` small '' Ocean ships the trip the weather was perfect and! Pandemic ( $ 11,367.50 ) i emailed and complained asking for the cost insurance... I suspect the landscape there will remind me of parts of NZ or sea-day intensive ) formal. Do to covid, and facilities were first class felt safe sailing with Viking, and the... Southern Med Discovery ) cruise in 2024 in London cop out vouchers for which we free. A working relationship with Lufthansa but insist the flight has nothing to do a southern route through the Med... Galapagos but i want to try new places used Viking Air for our return flight 2. Covid, and the hotel will not let me make a change since Viking handled the booking increase! Test in time for Viking to South America i believe in Dec of 2021 Med southern. At all times when not in our rooms feedback from the Viking Neptune World cruise 2022-23 August! Viking for the past couple of years were limited any way Genoa would be nice, it is a!

Can You Sleep In Outpost Rust, Azaylia Foundation Jewellery, Victoria Wood Is It On The Trolley Sketch, Lamelo Ball Height At Age 16, Articles V