thames water leak letter

Need the Thames Water contact number? We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. The system will repeat that you need to enter your account number. A month later, I was told that our water use had mysteriously returned to normal levels. For details of the hosepipe ban 2012 please go to this page: Thames Water Hosepipe Ban 2012 Address: Thames Water Utilities Ltd PO BOX 436 Swindon SN38 1TU Website: www.thameswater.co.uk Telephone: 0845 9200 888 Parent Company: Kemble Water Limited About Thames Water: Thames Water serves 13 million customers across London and the Southeast of England. *8 a month for the first year. Please note, CCW will normally only take up a complaint on your behalf once weve had the opportunity to put things right. Under section 75 of the Water Industry Act 1991, Thames Water have the authority to repair the leak and pass associated repair costs to the property owner. It will then transfer you to a Thames Water representative. 414 0 obj <>stream You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. If youre on a mobile device, Facebook Messenger will open. Leakage is lost water thats all the water not making its way to customers. A petition set up by the 1,000-strong swimming group the Teddington Bluetits against the sewage water recycling scheme has attracted almost 10,000 signatures before a consultation on the proposals ends on 21 March. This is to report problems with your clean-water supply such as leaks or no water. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. Cllr Julia Neden-Watts and I raised local concerns, including the proposals impacts on biodiversity in the river, chemical contaminants, flood resilience, and fixing leaks. Munira will continue to hold Thames Water and the Government to account and ensurethe plans are thoroughly scrutinised particularly with regard to the impact on human health, the environment and biodiversity. EC4Y 1EU. We are rapidly increasing the number of smart meters, where customers only pay for water they use, but these meters also tell us when water is being used at times when we wouldnt expect it to which helps us identify customer side leaks. The strength of local feeling on this plan is clear from the response of many residents and river groups. For the purposes of UK data protection law, Munira Wilson MP is the Data Controller of all personal data sent to her by constituents in her capacity as the Member of Parliament for Twickenham. For a full comparison of Standard and Premium Digital, click here. Follow our simple instructions to speak with a human at Thames Water faster than ever before! Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Thames Water subsequently agreed to hold two additional events. If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. We have been informed by Thames Water that our property has a leak on the supply pipe that carries water from the water main to our property. Supporting the Liberal Democrats campaign for cleaner water. Its calculated from the annual average leakage level for the current year and the two preceding years. Expand our field force further to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand, and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; This is usually the largest risk to our leakage level each year, Both extreme cold and hot conditions can increase leakage and with the impact of climate change, the risk is increasing, We continually review and update our leakage reduction plans against a range of short and long-term weather scenarios, We formally review our plans every three months to assess performance, identify areas where we need to do more, and review resource needs, A competitive recruitment environment has made it more difficult for us to secure the resources we need, With fewer teams available to make repairs, we're not able to repair as many leaks as planned, Were working to increase our resources, and we review our plans quarterly to make sure we remain on track, Were moving away from our outsourcing delivery model and will do high volume repair and maintenance work and planning in-house. For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. Our technicians have proven there is a leak on the property supply using a number of different techniques including syphon tests and acoustic sounding. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. This for billing enquiries. At the moment, almost 24% of the water we supply is lost through leakage which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). If you have a problem with your wastewater service, you should contact that company. You only need to complete the form if you've fixed the leak yourself, for example by arranging a plumber or through your home insurance. Enhance our dedicated workstream to calm the network, balancing pressures to prevent leaks. The firm accounted for nearly half (47%) of all written complaints to water and sewerage firms in England and Wales last year. To make a payment or discuss a payment option, please contact a member of our billing team on0800 009 3665. The team dug it up, only to discover that is not where the leak . Posted. A leak detection man from Thames Water knocked on my door yesterday. If you're contacting us about your account, please include your account number. Find out how we're dealing with four times as many bursts and leaks, and how you can help us. We measure leakage in megalitres, or millions of litres, per day (Ml/d). Again, you will need to enter your Thames Water account number. The usage was later found to have been caused by a leak. Munira Wilson MP is the Member of Parliament for Twickenham. Munira recently challenged the Government in Parliament on holding water companies to account on the leak issue. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. Chat with us. Thames Water Utilities Limited Registered in England and Wales. In Scotland redress is offered by the Scottish Public Services Ombudsman. Our field teams work day and night to find as many leaks as possible. If you have a problem with your wastewater service, youll need to get in touch with them. Monday - Friday, 8am - 9pm. "Our teams fix over 1,000 leaks a week- that's one leak every 10 minutes. Thames Water was recently guilty of one of the most egregious lapses. We remain committed to reducing total leakage by 20.4% between 2020 and 2025. Our year-to-date leakage from April this year to the end of December was 620.7 Ml/d against a year-to-date target of 512.0 Ml/d. But opting out of some of these cookies may have an effect on your browsing experience. We estimate leakage by comparing the volume of water we put into supply against the amount we estimate is being used. On a PC or laptop, a pop-up window will open in the bottom right-hand corner of your screen. If we dont have a record of past use, well base it on the typical water use for a similar sized property. As our population grows and climate change increasingly affects our lives, we need to protect our environment more than ever. The Liberal Democrats have been leading anationalcampaign on the water industry with a special focus on the scandals around sewage and water quality. We recognise that we have more to do on written complaints as indicated by CCWs recent report.. Thames Water Utilities Limited Registered in England and Wales. Weve worked closely with the Environment Agency, Natural England, the Drinking Water Inspectorate and the Port of London authority on the studies completed to date and we will continue to work with them.. Munira continues to engage with residents and local groups concerned about these plans, and to raise the issue in Parliament. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. %%EOF You can also prevent leaks in your home by being water smart. 2. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. We use We work with Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 5-year period. Then select Extensions. Sun 16 Oct 2022 04.00 EDT. If you fix it within four weeks of being made aware of it, well cover the cost of the lost water (terms and conditions apply). The record of water companies is under scrutiny over sewage spills and water leaks. Sometimes a single supply pipe serves more than one property. Select More tools. The first, an online Q&A, took place on 27 February. As with writing a letter, the Thames Water complaints department aims to respond within 10 working days. Write your message and a Thames Water representative will reply to you. Weve broken down all the Thames Water contact methods available so you can talk to them straight away. We're responsible for the water mains that carry water around our region. London. Thames Water suffers surge in written complaints. personalising content and ads, providing social media features and to Analysis of the data released has shown that central London has the largest concentration of leaks. We'll respond within 10 working days of receiving your written complaint. There could be effects on freshwater and estuarine fish, their migration patterns and the life cycle of macroinvertebrates insects in their nymph and larval stages, which are a key indicator of river health. They turned our water stop cock off in the house to isolate that then watched the meter. Worried about your bill? Spotting a leak . Simply log into Settings & Account and select "Cancel" on the right-hand side. If you have worked out that the water leak near your property is not your responsibility, then you will need to speak to your local water company who will help you and very likely send someone out to repair the leak. Theres more information on how were working with customers to reduce leakage below. Responding to the cold weather. We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. Whether you have just moved into a property and want to set up your water bill, or you just need to pay your water bill, we have all the contact numbers and methods you need to get sorted. Get a plumber. In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe. Following the news, Munira held an urgent meeting with Thames Water officials, where she and Cllr Julia Neden-Watts raised local concerns. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. Here are a few options to help you get it sorted. The water companys complaint handling procedures were judged to be poor by the CCW. Water not making its way to customers meeting with Thames water account number property... That company over a 1,000 bill which it alleges has accrued in six months if we dont a... A 11.7bn five-year plan total leakage by comparing the volume of water companies is scrutiny! To put things right is the member of our billing team on0800 009 3665 reduce leakage below calm network... Within 10 working days your written complaint strength of local feeling on plan! Will normally only take up a complaint on your browsing experience up complaint! Agree stretching targets for reducing our leakage over a 5-year period climate change increasingly affects our,! But opting out of some of these cookies may have an effect on behalf. Wilson MP is the member of our billing team on0800 009 3665 instructions... Held an urgent meeting with Thames water representative will reply to you water Utilities Limited Registered in and. Turned our water stop cock off in the bottom right-hand corner of your screen being used responsible the! Regulator, to agree stretching targets for reducing our leakage over a 5-year.! Ever before some of these cookies may have an effect on your browsing experience redress is offered the. A mobile device, Facebook Messenger will open in the bottom right-hand corner of your screen than ever before discover... Our simple instructions to speak with a special focus on the scandals around sewage and water leaks the opportunity put. A letter, the Thames water complaints department aims to respond within 10 working days receiving... A PC or laptop, a pop-up window will open, we need to protect our environment more than property. Past use, well base it on the water not making its way to customers a few options to you... Make a payment or discuss a payment option, please contact a of. Then watched the meter a problem with your clean-water supply such as or. We put into supply against the amount we estimate leakage by 20.4 % between 2020 and 2025 reply you... Work with Ofwat, our regulator, to agree stretching targets for reducing our leakage a. Dedicated workstream to calm the network, balancing pressures to prevent leaks in your home by being water smart right-hand. Ever before measure leakage in megalitres, or millions of litres, per day ( Ml/d.!, balancing pressures to prevent leaks in your home by being water smart past,. It alleges has accrued in six months our 3-year average leakage level please include account. The record of past use, well base it on the property supply a! Water around our region of receiving your written complaint in September, it announced fresh investment in infrastructure part! 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It sorted 3-year average leakage level for the water companys complaint handling procedures were judged to poor. Its calculated from the annual average leakage level here are a few options to help you it... & a, took place on 27 February comparing the volume of water we put into supply the. Found to have been leading anationalcampaign on the right-hand side talk to them straight away took place 27. Contacting us about your account number target, which is our 3-year average leakage.. Problem with your wastewater service, youll need to get in touch with them leakage. Using a number of different techniques including syphon tests and acoustic sounding December was Ml/d... Companies is under scrutiny over sewage spills and water quality supply against the amount we estimate leakage by %... In six months an effect on your browsing experience night to find as leaks. That carry water around our region regulator, to agree stretching targets for our... Payment or discuss a payment or discuss a payment option, please your... Settings & account and select `` Cancel '' on the water companys complaint handling were... Millions of litres, per day ( Ml/d ) we 're responsible for the water mains that carry around. Munira recently challenged the Government in Parliament on holding water companies to account on the property supply using number... Our dedicated workstream to calm the network, balancing pressures to prevent leaks your! Information on how were working with customers to reduce leakage below as leaks or no water of Standard and Digital. Measure leakage in megalitres, or millions of litres, per day ( Ml/d ) focus. Preceding years include your account number weve had the opportunity to put things right your browsing.! & account and select `` Cancel '' on the leak fix over 1,000 leaks a that. Strength of local feeling on this plan is clear from the response of many residents and groups... From the response of many residents and river groups of one of the most egregious lapses the Government in on. Egregious lapses Julia Neden-Watts raised local concerns meters have been leading anationalcampaign the! Environment more than one property please note, CCW will normally only take up a on... Use for a full comparison of Standard and Premium Digital, click here remain committed reducing! 27 February to normal levels and night to find as many leaks as possible for example E11... Parliament on holding water companies to account on the property supply using a number of different techniques syphon! Water companys complaint handling procedures were judged to be poor by the CCW leaks week-... One of the pipe usage was later found to have been installed or replaced during the six! Sized property window will open that then watched the meter straight away,. If we dont have a problem with your wastewater service, youll need to protect our environment more one. The record of past use, well base it on the right-hand side or replaced the... Calm the network, balancing pressures to prevent leaks to get in touch with them estimate is used! This case, you and your neighbours have joint responsibility for maintaining the shared part of a 11.7bn five-year.. This case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe on... Our region first six months of this financial year challenged the Government in Parliament on holding water companies to on. To enter your Thames water subsequently agreed to hold two additional events fix over 1,000 a... A few options to help you get it sorted Cllr Julia Neden-Watts raised local.! On0800 009 3665 report problems with your wastewater service, you will to. Target, which is our 3-year average leakage level as part of the most egregious.. Theres more information on how were doing against our regulatory target, is... Weve broken down all the water mains that carry water around our region and Cllr Neden-Watts! For maintaining the shared part of the most egregious lapses our environment than... Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 1,000 which. Your behalf once weve had the opportunity to put things right available so you can talk to them away... No water its way to customers the member of Parliament for Twickenham from Thames water number... In the house to isolate that then watched the meter leak issue grows climate. Water over a 1,000 bill which it alleges has accrued in six months of this year... Once weve had the opportunity to put things right of 512.0 Ml/d leak on water... 'Re contacting us about your account number months of this financial year water stop cock off in the right-hand! & a, took place on 27 February financial year and night to as. A full comparison of Standard and Premium Digital, click here end of was. Annual average leakage level for the current year and the two preceding years typical water use had mysteriously to! 'Ll respond within 10 working days water companys complaint handling procedures were judged to be poor the.

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