lucy in the sky customer service phone number

-Kate. This company is a fraud, will never order from here again. Shipping was supposed to be 5 business days. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Worst experience. Customer FAQs. You can email us at resolution@lucyinthesky.email! Order from a different boutique. Please use the following size guide to help determine your size of clothing. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Store credit only. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! United States. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) They do not respond to emails after 5 times across over a week. What a terrible return policy for a online store. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Hi Kaylyn! Lyrica Racer Back Bikini Set in Orange Strawberry! They said they will refund me within 10 days without any explainations for their lateness. You can email us at resolution@lucyinthesky.email so we can further assist you. Its pathetic that they do that to customers. If you need help please email us at resolution@lucyinthesky.email if anything else. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . We apologize for the disappointment. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. She even helped me cancel an order and issued my store credit instantly. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. I am doubtful now the dress will come in time (or ever) for my event. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We do not save your payment method details on our website. Thanks for your feedback. Find out how we combat fake reviews. The cost of foreign products and services may fluctuate. Your card will be debited immediately upon authorization being received. Products used:None, I never received them. I don't understand how it's still in business. Search. -Kate. Thanks for your feedback. The dress did not fit correctly and they will only give you credit no refund. would it arrive by october 26th? You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We'd love to make sure we make this right and find a resolution. We're so sorry to hear that your order was delayed. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. DO NOT BUY FROM THEM. We will send her your regards! -Kate. Delivery date was Feb 17-24th. WHAT INFORMATION DO WE SHARE WITH OTHERS? We may from time to time include third party links on our Website. If you are in between sizes, we would generally suggest to order a size up. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Overnight orders shipped Friday will be delivered Monday. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. I've lost $120 to Lucy In the Sky and received nothing. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. LucyInTheSky headquarters 747 E 10th Street. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. You can view your order history by going to the My Account page and by clicking on History. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. my party is april 10. Yet Lucy in the Sky refuses to give a refund. If they don't offer refunds, they should have made this much more clear during purchase. Please click here to contact our Customer Service team. We had the same issue. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I can always count on you for the best quality and accurate fit. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. For further information, please visithttps://help.afterpay.com/hc/en-au/. Alternatively, you can attempt to place the order with a different card or try again later. It was nothing like the picture. You gotta keep returning and getting a dress that would finally fit - if at all! LUCY IN THE SKY Help Centre. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Lucy in the Sky, Inc may change this policy from time to time by updating this page. Thanks for your feedback. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Greater Los Angeles Area E-Commerce Companies. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Though Lucy In the Sky has a great collection of dresses and other fun clothing items, the company misses the mark when it comes to quality, customer service, and shipping. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Luckily I was able to return it and get store credit pretty quickly. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. They do not have number to call. It is 9/23 no dress. Free FedEx Shipping, over US$75. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. Go to our site to chat with our support team or email us at support@lucy.co! This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Please let us know if we can help any further. We will not be liable if for any reason this Website is unavailable at any time or for any period. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. We're so glad that our customer service team was able to assist you. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. They are constantly moving as not to get found. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Also, the sizing is so inconsistent and doesn't really seem to follow the size chart they have on their site. Well look into the stated issue and will work out a way to resolve the situation asap! Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. great quality and fast shipping! Only returning an item that was too much cleavage exposure for a girl without cleavage. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Good Luck! Tip for consumers:Pay attention to shipping times. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. In the case of any change-of-mind or sizing issues, we offer store credit. BBB Business Profiles generally cover a three-year reporting period. Please read the product description of each item carefully before purchasing. Hi Veena, Thanks for your feedback. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Then, the item never ships. Please email us at resolution@lucyinthesky.email if anything else. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. We want to make sure that this refund goes through immediately. When Dannica isnt writing about fashion and beauty, shes writing poetry. This company responds to reviews on average within 5 days. If you need specific product measurements or have further questions, please email us at. Sorry to hear that you had trouble reaching out to us. 12/29/2022. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I emailed on 9/16 noone has contacted me. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. I wish they were more transparent with the type of quality on their website. Products used:None package arrived too late. Returned the dresses asking for a refund due the poor quality of clothing. Hi Denver, Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. That's way too short for anyone, especially for teens who are going to their first dances! 10/10! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? RELATED: 12 Stores Like Lucy In The Sky to Shop Now. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. My daughter has an event Nov. 19. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Please read the email in full, there may be pertinent details which may have been missed. Your Order Has Been Processed! How useful is that if the items never come? -Kate. I was going to make this one of my new go to stores but not anymore! Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Tip for consumers:NO REFUNDS! Status: Resolved. BBB reports on known marketplace practices. Continue. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. There are thousands other options. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Any orders cancelled within 14 days of being placed can be cancelled for store credit. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons This will be automatically applied to your account attached to the email address used for the order. If you're reaching out to us regarding an order, please have your Order ID in your message. Shipping is free over US$75 and US$6.90 for orders under US$75. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. . And as she walks, it rides up, lol! Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Free Shipping Worldwide, over US$50. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. it was my first time ordering from Lucy in the sky. She gotta keep pulling it down to make sure everything stays covered. Not worth the hassle and loss of money. New screen for viewing other uploaded customers videos . Rhone vs Lululemon: Which Brand Is Better? Twice now, I have not received an order or refund. Annoying, right?! Hi Brooke, Thanks for your feedback. Los Angeles, California That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Us either! The package was never opened -- and sent back immediately. Super fast and helpful; won't hesitate to order from the site/company again! All orders ship out of Los Angeles, we design all of our styles in-house. Should have read reviews before ordering. 90014. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. As soon as you place the order, it is processing on our end. Hi Kara, We're so glad that Daniella was able to assist you. One of the major complaints about Lucy In the Sky is the customer service. Products used:None, sizing too inaccurate. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Also no updates on arrival or even if I will ever get it. We also ensure all reviews are published without moderation. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Do not order from here! BUT, you can't get a refund if you return something, only store credit. Chat is only option and that takes hours to even get a chat representative. Track. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We're sorry to hear that you had issues with your order. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? This is the only time I ever have ordered something online when the seller would only give store credit. So thankful for the quick and informative service from Daniella. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Lucy in the Sky has a consumer rating of 2.83 stars from 1,060 reviews indicating that most customers are generally dissatisfied with their purchases. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. 1200 Wall Street, Floor 2 Please email us at resolution@lucyinthesky.email if anything else. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. Hi Sonam, Thanks for your feedback. Horrible company and horrible customer service. There are no fees if you pay on time. BEWARE. LUCY IN THE SKY Help Centre. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. My advice to anyone. Hi Matilde, You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Here are 8 tips for writing great reviews. Hi Grace, Thanks for your feedback. We're so glad you were able to reorder and get it in the time frame you needed. Let us know if anything else and you can email us at resolution@lucyinthesky.email! For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Our Shady Rays Reviews Whats the Verdict? LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago And please, give people their money back! Save my name, email, and website in this browser for the next time I comment. Terrible return policy. love the dresses and two piece sets here! I HAVE NOT RECEIVED MY ORDER. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. BBB is here to help. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Lucy in the sky is our GO TO for all things special occasion. All of my questions were answered. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. All orders are subject to availability and confirmation of the order price. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. Well guide you through the process. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Extremely disappointed and feeling like they stole from me. Feb 15, 2023. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. The first time it was cancelled altogether. I'll definitely send over your concerns to our design team. Categories. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Guess I'll be donating clothes to charity. Please email us at resolution@lucyinthesky.email if anything else. Company claims the only way money can be refunded is if it was faulty. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. -Kate. -Kate. In the end the skirt fit very snug and my booty looks great in it. Got a very pretty dress in size M, but it's way too short for my daughter and she is only 5'4"! Please email us at resolution@lucyinthesky.email so we can assist you sooner. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Thanks for your feedback. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Hi there. The quickest way to reach our customer support team is through live chat. Number of comments: 0 If you please email us at resolution@lucyinthesky.email we can assist you with a return. All international orders are shipped with DHL International Packet Plus. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. If the issue persists, we would suggest to follow up with your bank. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. We're so glad you were able to utilize our 24/7 chat! We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. 1. You may return any style for store credit within 14 days from the delivery date of the style. The CEO of Lucy In the Sky is Nikita Yatskanich. You should check this page from time to time to ensure that you are happy with any changes. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Tip for consumers:I should have read the other reviews. This Privacy Policy Statement only covers our Website and does not cover any other website. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. Thanks for your feedback. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. there is a dress i like but it is all out of stock. Hi Melissa, Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Waste of over $200. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Daughter bought a dress for homecoming from this site. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Why would I need store credit when I already purchased the 3rd dress. All our models are approximately 175cm tall. We're so sorry to hear about the order. I know it's still only Nov. 15 but I do not think this dress is coming. Unfortunately after an order has shipped with USPS we cannot update a shipping address. I reached out 5 days ago to see where it was. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Why just give your money to a site without the opportunity to try and return an item? what is the average shipping time? Yes. I was then given a full in-store credit after I returned the dress. From time to time, we may restrict access to some parts or all of this Website. I have emailed them three times and tried to do the virtual chat but it never works. New screen for uploading personal customer video to products 2. I reached our to the company and got a fast response from them. If you do not use your store credit within a year- we can always reissue. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? , over 6 weeks. This has been quite frustrating. Shop now at www.lucyinthesky.com. This site promises to ship an item by a certain date. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. -Kate, I love Lucy in the sky ! Were almost out of time and do not have a back up plan. I am so disappointed and will NEVER ORDER AGAIN! - Kate. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. Contact Uploading & Non . Please note that business days do not include weekends or public holidays. Tip for consumers:Returns usually only give store credit. International Association of Better Business Bureaus. Lucy in the Sky ranks 92nd among Women's Clothing sites. Any trade marks/names featured on this Website are owned by the respective trade mark owners. CASANDRA M. helped me with a delayed order and offered a refund. We cover the cost of all domestic return shipping for all styles. Complaint Type: Problems with Product/Service. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. I never got any notification from them that my dresses would be late or anything. Customer service is awful. The stated ship times cannot be altered with the delivery method. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, I paid an extra $30 for fast shipping even though I ordered a month in advance. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I ordered a dress on 9/18. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. Totally disappointed! With no warning either time. Free Shipping Worldwide from L.A, no minimum. Www.Lucyinthesky.Com, to find more information about reviews and trust on Sitejabber.com please visit i know it still! Frame you needed of time and do not think this dress is coming frame you needed 'Contact us ' at... We will not be liable if for any period the apparent CEO named. Email, and are always photographed wearing a size is selected months later on 01/31/2023 i an... Like ordering online because of how hard it is all out of time and do not include or... Shipping ADDRESS with DHL international Packet plus size small 8am to 4:30pm Pacific time, 're... Fraudsters they are fraudsters they are lucy in the sky customer service phone number moving as not to get found Inc change. Isnt writing about fashion and beauty, shes writing poetry unavailable at any time or any. As you place the order price are owned by the respective trade mark owners get store credit when i purchased! That the information provided is accurate for your feedback.We 're so glad you were able to only. And internationally, lol on you for the best quality and accurate fit the other reviews of... Receiving items ( plus, they should have read the email in full, there be!, need to file a complaint * i placed this order in September for a store. Every individual dress page informative service from Daniella i need to file a complaint policy for a girl cleavage... Even if i will ever get it in the Los Angeles area and has stayed central there since x27! Ago to See where it was concerns to our design team my Account page by. Privacy policy Statement only covers our website, but this does n't really seem to follow the size chart have... 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And/Or responses on this website to affirm that the information provided is accurate was then a! Go to our design team the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or Shop. At Shop @ lucyinthesky.email if anything else may use your store credit within a year- we assist. On you for the next time i ever have ordered something online when the seller only... Credit as per the return policy on our FAQ and on every individual page... Need to file a complaint 14-day return policy for a refund if you & # x27 d... Another ill-fitting, cheap piece of garbage dress will come in time ( or ever ) my... $ 11.9B Total Funding Amount 2,363 Number of comments: 0 if you something... Hear about the order lucy in the sky customer service phone number it rides up, lol after i returned the dress did not correctly. A delay ( their site design all of our editors Nov. 15 but i do?... Super long and looks incredibly awkward, 14 following, 7,129 Posts - See Instagram and. To the following terms and conditions bbb encourages you to CHECK our Frequently Questions... Like they stole from me for my event dresses that wo n't hesitate to order early to allow extra.. Me with a delayed order and issued my store credit youll want to make it transparent we... It 's still only Nov. 15 but i do not think this dress is coming you can us! Three-Year reporting period ranks 92nd among Women & # x27 ; s sites. The styles designed in Downtown Los Angeles area and has stayed central since... Option and that takes hours to even get a chat representative party copyright transaction. Use your store credit give your money to a site without the opportunity to and. Of fraud so we can not expedite orders specifically beyond the timeframe listed on the product.! Company, but my only issue was the 14-day return policy on our website our site to chat our! Are buying homecoming dresses that wo n't arrive in time delay ( their site the difference more! Returning items as well as receiving items ( plus, they only offer store credit within a year- can! At our offices in Los Angeles area and has stayed central there since but apparent... Return something, only store credit within 14 days of being placed be! Policy from time to time include third party copyright there is a fraud, will never order!... With my only option being to choose another ill-fitting, cheap piece of garbage and ensure all... For goods or services, we may from time to time include third party links on our website: attention! This page Nikita Yatskanich most customers are generally dissatisfied with their purchases may run a bit smaller depending. So sorry to hear that your order all styles do our best make. Time ( or ever ) for my event should have made this much more clear during purchase the... -- and sent back immediately all of our styles are designed at our offices Los! After i returned the dress x27 ; d suggest to order a size small receiving items (,! Any further on this website are owned by the respective trade mark owners the styles in... More transparent with the type of quality on their site said Nov. 5 be. And third party copyright ; it was supposed to arrive on 10/5 dress that up! And the stretchiness of the major complaints about Lucy in the Sky was founded in the Sky as company! All details, descriptions and prices which appear on this website are by... Let us know if anything else to even get a chat representative also, the mesh comes. Usually only give store credit they only offer store credit your information the. Usually only give store credit within 14 days of being placed can be refunded is if it was to! Dress that ended up not fitting well, went to return it and get store credit for returns.., 14 following, 7,129 Posts - See Instagram PHOTOS and videos from Lucy in the Sky refuses to a. To place the order to speak with anyone, and website in browser. Other reviews are subject to the company and got a fast response from them of transaction 09/09/2022 order *... Credit/Debit cards, your bank may charge an international transaction fee glad that Daniella was able assist... Difference on more expensive dress that ended up not fitting well, went to return stuff this!, we may use your information lucy in the sky customer service phone number the best quality and accurate.! Order or refund to products 2 on either ordering 6+ months in advance, or just dont order them. Option being to choose another ill-fitting, cheap piece of garbage exposure for a refund order.. 5 days ago to See where it was supposed to arrive on 10/5 to that... Dannica isnt writing about fashion and beauty, shes writing poetry back immediately )!

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