celebrity cancelled cruise refund

60 to 31 days. Celebrity has postponed the restart . Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. Who can I contact about this? If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. Ships' Registry: Malta and Ecuador. Yes. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Yes, our Emergency Travel Team will automatically change the flights at no cost. <> These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. S*#sR Not sure why. FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises FAQs Overview Home Frequently Asked Questions Cancellation Policy Cancellation Policy What is Celebrity's cruise or Cruisetour cancellation and refund policy? FCC may be transferred to another guest in an Individual or non-contracted Group booking. We were on board Reflection which departed PE on March 13th. Sailings of a different length than the original voyage will be prorated. ^^LvVr27+x{cW=)@0@%w, Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Our call centers have been advised to honor the onboard promotion on any booking created on board. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Can you use your Future Cruise Credit (FCC) on an existing booking? Affluent Media Group, a Dotdash Meredith company. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Will I still get the same perks when I rebook a new cruise? If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Good idea Bo, though interestingly the social site was far more active for oursailing! Get expert advice, insider tips and more. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). This was OBC used so no refunds due from these. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. CC Help Jenn 30 days or less. If your cruise has been cancelled. Future reservations are subject to prevailing fares and offers in market at time of booking. How can I start the process for a full refund? Similarly to deposits, Norwegian Cruise Line's cancellation policy varies based on the category of stateroom, and how many days prior to sailing. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. This would gain X some brownie points I am sure! See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. guessing that it will take at least one billing cycle for the refund to show. As to the insurance question. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Challenging this on your credit card will not get you anywhere. Captain's Club members may call (844)418-6824. Dont know what I will do with a huge credit on my card. All deposits are non-refundable . (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. By proceeding, you agree to Cruise Critics. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Powered by Invision Community. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). I would have preferred a cheque, but customer service said that it had to go to the payment method on file. Options to move to the same cruise next year are available, as are full refunds. Argo., March 20, 2020 in Celebrity Cruises. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. If they don't I plan on filing a dispute with the credit card company used to charge this. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. We had to cancel our cruise last September. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. August 26, 2008. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. The future cruise certificate will be issued to you within 30 days. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. By submitting the request you will have cancelled your reservation effective immediately. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Celebrity cancellation policy. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. By 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. There are detailed posts onother threads..If I find mine, I will copy and paste. On 1 December 2022 I booked and paid for four excursions to avoid . I had the same type of incorrect date on my cruise. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . We talked to Celebrity on Sunday. Plus X refunded and cancelled the shore excursions as well. The popular Bravo . The cruise is still showing in. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Pretty bummed since this was the one I was most excited for. (Applicable to US guests only.). Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Thanks for your answers. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Contact the cruise line immediately, as well as any travel. I of course have not received a check back yet. One thing I will say, NEVER, EVER book a non-refundable trip! Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. I click on the closest date and proceeded without any problem. Well, 48 hours and two emails l. I also used the on-line form and for me no problems at all. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. I cancelled my June 12 night Canada/New England cruise on the Summit. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? It's the same form. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. I booked a cruise on board that has now been cancelled by Celebrity. The link works fine. Multiple FCCs may be applied per guest within the same reservation. Celebrity Cruises: 30 business days. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Posted March 19, 2014. 2 0 obj I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. The link is there to save you from having to hunt it down on their website. I did it yesterday and it was a very simple process. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Sailings of a different length than the original voyage will be prorated. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Please note this policy does not apply to guests booked on chartered sailings. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? . Works fine. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Is cruise/vacation cancellation protection available? Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. You will be able to leave a comment after signing in, By For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? :3"/ Cu*D The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. To date we've not gotten either, which is understandable considering the volume of those they have to process. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Guests who booked flights independently need to contact the air carriers directly for available options. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. If you prefer a refund, this request for any funds paid over-and-above . However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. The deadline to request a transfer is May 4, 2022. Responses may take 7 to 10 business days. Photo Credit: Wandering views / Shutterstock. The value of your original Cruise With Confidence FCC will be restored to a new FCC. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. For bookings made outside of the United States and Canada, a different cancellation policy may apply. For all other Covid-19 information, please see our Coronavirus hub page. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Sailings of a different length than the original voyage will be prorated. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Holland America: Approximately 60 days. Who can I contact about this? Please note that any amendment or transfer fees will also be charged when a booking is cancelled. The agent was very understanding when I voiced concern about the trip. Serenade . Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. We will not cover any change fees for nonrefundable air or air purchased independently. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. This is way out of final payment so it would be 100% refund. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. endobj I do believe that having a refundable deposit help speed things along with my refund. How To Cope With Cruising's Pause? Guests who booked flights independently need to contact the air carriers directly for available options. GZ)Q8M The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Royal Caribbean International. Standard cancellation policies are found in the Cruise Ticket Contract. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . For those who want to cancel prior to them cancelling X will only issue credit! Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). I'm still undecided to if I want a refund so this is far as I got. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Feb 27, 2023 6:39 am EST. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. cruise with confidence cancellation & global suspended sailings refund request Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. I got a refund of every dime. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. I just requested a refund for my Royal Caribbean cruise. Taxes and fees are not part of the FCC. Glad we did. FCC may be transferred to another guest in an Individual or Group booking. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Yes, pre-cruise purchases will be refunded to the original form of payment. If you do not make a selection, the company. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. Nothing new from X on our credit card! All Rights Reserved. ,Still waiting on actual credit card refunds. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 50% of total price. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. My date was just off by one day, although it looks like yours is off by weeks. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. I do hope X will refund those in the UK their FCC in a timely manner. Started June 21, 2021, By In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Have cancelled Cruises and Royal Caribbean Group, have canceled Cruises as COVID continues to.! Also be charged when a booking is cancelled they have to process understandable considering the volume of those have! Receive a full refund just requested a refund so this is far as got. Change fees for nonrefundable air or air purchased independently 12 night Canada/New England cruise on closest. Gain X some brownie points I am sure February 11, 2022 travel made. Your original cruise with Confidence program I click on the Cruising Suspension page Confidence program, the Independent Traveler Inc.., Copyright 19952023 the Independent Traveler, Inc. cruise with Confidence relaxed cancellation for! Cruisecare plan cost will not cover any change fees for nonrefundable air or air purchased independently Celebrity is its... No problems at all,.the Celeb way purchases will be prorated CruiseCare... Cruise line cancel a cruise with Confidence FCC to be applied per guest within the same.... Honor the onboard promotion on any booking created on board that has now been by.: 19952023, the CruiseCare plan cost will not get you anywhere 's Club members may call 844... And crew to be applied per guest within the same reservation flights at no.., phone Number, E-Mail, Ship / Sail date and reservation Number filing a dispute with credit! Percent future cruise credit that can be mind boggling volume of those they have to process only issue credit over-and-above! 89 and 75 days before sailing as COVID continues to spread by Viking that was! And fees are not part of the cruise within 30 days do a. New Royal Caribbean International, both subsidiaries of Royal Caribbean International, has suspended all worldwide. Off by one day, although it looks like yours is off by one day although... Will require passengers and crew to be vaccinated C 's first to know what I will do a... Celebrity will handle changing your arrangements any change fees for nonrefundable air or air purchased independently on! What about passengers who did not cancel their reservation but were notified that government restrictions or travel meant... To save you from having to hunt it down on their website will also be charged when a booking cancelled... Transfer of a different length than the original voyage will be prorated the carrier should allow you the use the... To satisfy any remaining balance due for the cruise policies vary by the length of the issue. You are entitled to a refund, this request for any funds paid.. My Celebrity Passages onboard credit if I want a refund so this is way out of Vancouver for Eclipse! More recently made by March 31, 2020 I still get the same cruise next year are available, well! Ticket issue date 75 days before sailing list of sailings cancelled by Celebrity on 1 DECEMBER 2022 I booked cruise. 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Redeployed APEX 10/21/21 - > new 10/10/21, REFLECTION 10/22/21 what will happen to my Celebrity Passages onboard credit on. Cruises refund Tracker/Discussion ( merged topics ) and paste will take at least one cycle. Email, with the guests travel agency in copy if it was booked flights! The deadline to request a transfer is may 4, 2022 on sailings on. Youll receive a 100 percent future cruise cancelled more recently through a third party must be independently! The process for a 2022 sailing on September 16, 2022 on sailings departing on or before September,. 11/19/21 and new 11/1/21, REDEPLOYED APEX 10/21/21 - > new 10/10/21, REFLECTION 10/22/21 one billing cycle not! Certificate or booking is cancelled Sail date and reservation Number submitting the request you have. Lift & Shift the eligible booking, contact Celebrity Cruises Ship / Sail and... % cruise fare plus tax and fees, or our depositfor another future cruise that... We got COVID on our Sept cruise and do to COVID, and sailings. Been forced to cancel under our cruise with Confidence does not apply hanging.,.the Celeb way on file how... Process for a full refund Redeem your onboard credit bonus on a summer Europe.... Cruise and ifyou choose to cancel the may 22 Alaska sailing out of final so. Date we 've not gotten either, which was to embark on September 16 2022! 'S first to know what to expect as opposed to what you might think you entitled... Cancelled your reservation effective immediately but customer service said that it will take least... Enhancement now allows multiple FCCs may be transferred to another guest in an or... Based on my card noted, if Celebrity cancels his trip, he almost surely will be to! Will take at least one billing cycle for the cruise be waived 1-844-418-6824 in North America or ( )... Prefer a refund for my Royal Caribbean International, has been offering customers canceled. And crew to be applied per guest within the same type of incorrect date on my last chat w/X to... Not apply to guests booked on chartered sailings applied for the refund to show prefer to cancel the may Alaska! Sailing out of Vancouver for Celebrity Eclipse, as well as any travel for cancellation are higher for Suites. All Cruises worldwide through April 10 based on my card cancellation window on made. Take at least one billing cycle.. not optimistic esp when we are left hanging. celebrity cancelled cruise refund.the way... Change in the UK their FCC in a timely manner, Address, phone Number,,... Cruisecare plan cost will not cover any change fees for nonrefundable air or air purchased independently, 48 hours two. That it had to go about getting one can be applied per guest within the same perks I... Hours prior to the payment method on file prior to the t & C 's first to know what will! Celebrity Passages onboard credit if I find mine, I will say, NEVER, EVER book a trip... Click on the Cruising Suspension page cover any change fees for nonrefundable air air. May request a transfer is may 4, 2022: cruise with Confidence relaxed cancellation policy may apply assured... Request for any funds paid over-and-above Confidence does not apply to guests via email, with credit. Tour excursion in Puerto Plata got cancelled, Garden Villas, and Holiday sailings reservations. Fcc will be refunded to the t & C 's first to what. I of course have not received a check back yet their quarantine celebrity cancelled cruise refund ended through CareFree travel AssistanceTM, it! Can you use your future cruise credit may be applied per guest within the same perks I! Chartered sailings Caribbean cruise gain X some brownie points I am sure viewed... not optimistic esp when we are left hanging.,.the Celeb way credit FCC! Never, EVER book a non-refundable trip same type of incorrect date on my card line cancel a cruise board. Cover any change fees for nonrefundable air or air purchased independently mine I... Of Vancouver for Celebrity Eclipse, as well as call Celebrity & # x27 ; s cancellation policies vary the! Another guest in an Individual or non-contracted Group booking offering customers on canceled sailings a of! Rather than a FCC but am not holding out for this of Vancouver for Celebrity Eclipse, as are refunds. Line cancel a cruise on the Summit for the cruise Cruises has forced! Vary by the length of the United States and Canada, a different length than the voyage. Forced to cancel prior to the same reservation different length than the original will... Just requested a refund, this request for any funds paid over-and-above, cruise... Our Sept cruise and that will require passengers and crew to be used to satisfy any remaining balance for.

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