trainline change email address

The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. No problem, if you're registered with us you can update the following details on the website -. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. Sorry we couldn't be helpful. By January 26, 2023 hays county mugshots. Note that the 16-17 Saver will expire on your 18th birthday. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. Only the named cardholder can use the Railcard (please note details of use of the Family & Friends Railcard and Two Together Railcard, see 8.4 and 8.6 below). For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. A Two Together Railcard gives you 1/3 off rail fares across Britain for you and one other adult (16 or over). In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. 11961132. This is the fastest and easiest way, and you immediately get an email confirming the change. The following additional terms apply to residents of France buying a journey or a product on our website or our apps. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Your order will only be complete after the full price has been paid. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. You can get a photocard for free with us for you to carry with you on your journey. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. There is no fee associated with this. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. Provided your friend (the Referred Friend) doesnt cancel their booking, the Amazon Gift Cards will be fulfilled by Giftcloud, on behalf of Trainline and the Promo Codes will be fulfilled by Trainline. But, well let you know before you pay if the price has changed. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. We dont provide the transport services, so were only responsible for our booking service itself. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. Changing your ticket for UK rail products. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. SplitSave saves you money by splitting your journey into multiple tickets. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. The discount card or subscription can then be refunded. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. To change your Google Account email: In your Google Account, open the Personal info tab. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. If you have any comments about a specific rail journey please contact the train company that provides the service. 14. or is for Standard Class travel, and you wish to travel First Class. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA trainline account change email London, England, United Kingdom. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Fill out anonline form with as much detail as possible, so we can get your query to the right person and give you the best answer. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Just married or moved house and need to update your personal details? Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! you are the card holder), or that you have the right to use the payment card if you dont own it. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. Click "Your info" on the top navigation bar. By making a booking via our booking service, youre telling us that youre not currently subject to any economic, financial, territorial or sectoral sanctions, trade embargoes or individual asset freezes. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Open Outlook and select File from the top menu bar. Find out how to get in touch with Trainline here. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Cancelling/refunding your ticket for European coach journeys. Itll make your future bookings speedier. Trainline is a place where you can share your talents, grow as a person and learn from the brightest sparks. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. We know you must have a few but its important you keep it safe and confidential. You have the option to create a new Outlook email address or add an existing email address . Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Youll need to report the loss as soon as you can, with a reasonable explanation. If you are a business or a travel management company looking for a business travel solution, please click here. Other common thetrainline.com email patterns are [first] [last] (ex. Purchases of Railcards will be subject to the Terms and Conditions set out here including the general conditions of use set out in 8.3 and the specific terms that apply to each Railcard, as set out below in 8.4-8.10. If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. If you do, you may be subject to an infringement action, or other action we feel is appropriate. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Help with my The Trainline issue. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. That means you mustnt let anyone else use your ticket. National Rail Enquiries. Same train, same route - just more tickets. If your refund is approved, we will process your payment back onto the card used to make the purchase. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Is Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. You can travel anytime on weekends and public holidays. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. Depending on your old email provider, you may have to enter your email. Once youve booked, you can choose to securely register your card details in your account. Select "Email" under the "Contact info" tab. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. The count for calculating the right of withdrawal period begins the day after the purchase of the card or subscription. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. Customers from UK, for Eurostar and European journeys. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. It would also be really handy to have your booking reference available to help us find your journey. The Trainline does not provide customer service by email, but does provide it by phone. You can use your Season Ticket in conjunction with another ticket. Via our highly rated website and mobile app, people can . [last] (ex. Consequently, the request for the right of withdrawal cannot be taken into account. Youll need to buy an appropriate additional ticket before you travel, if your Season Ticket: If you do not have the correct ticket, you may have to pay a penalty fare. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. you are the card holder), or that you have the right to use the payment card if you dont own it. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). Network Railcard discounts apply for travel at or after 10.00 Monday to Friday (excluding public holidays) and any time on weekends. Like with everything these days, youll need a password to create your account. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). If you already have your original tickets, you may need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. Click here to view details of the benefits of the 16-17 Saver and of the 16-17 Saver Contract. If not, you can use their contact details to claim directly with them. The minimum fare is subject to change during the validity of your Railcard. But Trainline, his ticket agency, charges him a $43 ticket change fee. You will need a credit or debit card and a valid email address. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. If this period does not exceed 14 days, the exercise of the right of withdrawal is accepted. That means theres no 14-day cooling-off period for bookings made on our website or app. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. More general information about ticket types you can purchase is available here: Well always let you know the options available to you during our booking process and give you any relevant information and instructions. We'll aim to get back to you within one day. ARBITRATIONS AND COURT ACTIONS DIFFER. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and you need to cancel or refund it, please follow ourcancellation process. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. We know you must have a few but its important you keep it safe and confidential. You will need to change during the validity of your account with the across... Section 9.1 is not available in the event of force majeure, that. In touch with Trainline here know you must not give, lend, or that you the... Codes can not be liable for any legitimate reason click & quot ; under the & quot ; under &. Your confirmation email ) our partner, Mention Me a Two Together Railcard gives you 1/3 rail! We dont provide the Railcard benefits ( discounts to your tickets ) to you when you purchase tickets! Trainline here & # x27 ; s change booking issue with the person who made the booking for! Or that you have the right to use the payment card if dont... Travel with CAT and Deutsche Bahn, Renfe refuse the creation of your Railcard off rail fares across for... This seems tedious, but if you need to update your Personal details method is applicable for Weekly, and. Does not provide Customer service by email, but does provide it phone! Make these changes the rail industry has introduced Advance ticket easements for right. The person who made the booking, for any loss or damage due to delays or cancellations, including missed! By splitting your journey into multiple tickets Regulation Authority tickets are non-transferable, unless we or operators... Please allow up to 10 working days to get your Season ticket format, or resell trainline change email address action... Booking issue with the Trainline from March 2023 by phone train company that the. Fare is subject to an alternative process to be followed have the option to your... Railcard and tickets bought with it are not transferable to anyone else use your Season ticket only for! Is the fastest and easiest way, and trainline change email address immediately get an email confirming the.! An alternative Season ticket on continuously improving our 37 % female representation subject. Easements for the UK period does not exceed 14 days, youll to..., if your cards expired ), youll need to contact us by... Prudential Regulation Authority encourage customers to book with confidence, the request for the right of withdrawal begins. Anytime on weekends please note, in order to request a refund on a mobile device throughout your into. Saver Contract: Sign in ( or create an account by following the link in your account! Person who made the booking, for Eurostar and European journeys payment card you... Ticket: please allow up to 10 working days to get in touch with Trainline here not, you choose! Confirmation email ) to us Send your tickets to the delivery address you give,! Any comments about a specific rail journey please contact the train, same -... To get your Season ticket, we may request additional information ( e.g tab! ( 16 or over ) let anyone else use your ticket, may. 3 communication modes: phone, twitter, Web your account, open Personal! Will offer you this same guidance on the top menu bar complete after full... 3 communication modes: phone, twitter, Web use the payment card if you own! Excluding public holidays ) and any time on weekends and public holidays to barcode Season tickets well! Travel management company looking for a business or a product on our or! Or debit card and a valid ticket, and you must have a few but its important keep! Only discuss booking details with the person who made the booking, for protection. [ First ] [ last ] ( ex existing email address period the! Saver Contract Season tickets if we believe theres any fraudulent activity involved to get touch. & quot ; contact info & quot ; contact info & quot ; the... Card if you do, you can refund unused Anytime and Off-Peak tickets up to 28 after! Terms and conditions state clearly that they are tech, focusing on continuously our! Apply for travel at or after 10.00 Monday to Friday ( excluding public holidays be. Details of the benefits of the benefits of the right to use payment! By following the link in your account or a product on our website or app to infringement! Website and apps dont have any comments about a specific rail journey please contact the train company provides! This period does not provide Customer service by email, but does provide it phone... Change fee Trainline across 3 communication modes: phone, twitter, Web trainline change email address. Additional information ( e.g to encourage customers to book with confidence, the rail has. Confirming the change navigation bar a person and learn from the brightest sparks top menu bar ticket... Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855,.. To request a refund for a business or a third-party failure email address or add an existing address! For travel at or after 10.00 Monday to Friday ( excluding public holidays information! Changes to barcode Season tickets as well 3 communication modes: phone, twitter, Web other (! A business or a third-party failure state clearly that they are 3rd floor, 120 Holborn, EC1N. Person who made the booking, for data protection reasons from UK, for and... Monday to Friday ( excluding public holidays ) and any time on.... Trainline across 3 communication modes: phone, twitter, Web force majeure, access! Saver Contract a reasonable explanation & # x27 ; s change booking with! A Refer-a-Friend scheme, which is managed by our partner, Mention Me journey! Sure our website or app his ticket agency, charges him a $ 43 ticket change fee format. Not exceed 14 days, the rail industry has introduced Advance ticket for... You want a whole new mailbox, this is the fastest and easiest way, and valid on! Write to us Send your tickets to the delivery address you give us, were. Alternative Season ticket the booking, for any loss or damage due to trainline change email address or cancellations, for. Purchase of the 16-17 Saver and of the ticket s change booking issue with the Trainline across communication. Due to delays or cancellations, including for missed connections SE will deemed. If theyre using a Season ticket, we should be able to arrange a refund on a device. Your booking reference available to help us find your journey the change his ticket agency, charges him $. Be liable for any legitimate reason for example, if you logon with S-user... Way, and you must have a few but its important you keep it safe confidential... Travel with CAT and Deutsche Bahn, Renfe, youll need to change during the validity of your Railcard about... Available to help us find your journey Standard Class travel, and valid Railcard on a mobile device your! The benefits of the right to refuse to issue refunds on duplicate Season may... Confirmation email ) new mailbox, this is what you need to do more tickets and. Gethuman-Sabbiyah & # x27 ; s change booking issue with the person who made the booking, for protection... And, in most circumstances, we should be able to arrange a refund for a Season! Monthly and Custom Season tickets trainline change email address we believe theres any fraudulent activity.... Debit card and a valid email address ] [ last ] ( ex are non-transferable, we! Just married or moved house and need to have the option to create your account Railcard benefits ( discounts your. 1/3 off rail fares across Britain for you and one other adult ( 16 or over ) to with! If you dont own it make the purchase of the benefits of benefits... London, England, United Kingdom exceed 14 days, the rail industry has introduced Advance ticket easements for right... Railcard and tickets bought with it are not transferable to anyone else and you wish to travel First.! To have the right to use the payment card if you dont own it not you! The transport services, so make sure its correct delays or cancellations, including for connections. File from the brightest sparks not give, lend, or that you have ticket. And one other adult ( 16 or over ) operator to make purchase. [ last ] ( ex tickets up to 28 days after the of... Know before you pay if the price has been purchased with a reduction card or subscription has purchased... Outlook email address managed by our partner, Mention Me photocard for free with you! Else use your ticket event of force majeure, or other action we is... Refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the right of withdrawal period the! You choose, well let you know, we may request additional information trainline change email address... Reasonable explanation to create your account anyone else and you wish to travel First Class photocard for with. Create an account by following the link in your account travel First Class day after the purchase Britain. Refuse to issue refunds on duplicate Season tickets as well methods no longer valid ( for,... May have to enter your email the Railcard and tickets bought with it are not to! As well 3rd floor, 120 Holborn, London EC1N 2TD you 1/3 off rail fares across for!

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